Hello.My name is Georgios Christopoulos and yesterday 30/03/2026 I did a service and inspection at Audi Basingstoke . My number plate is RJ74 CLZ white A1.The mechanic changed the engine oil and oil filter and also he replaced my dust/cabin filter .Today I found at my passenger side matt a tiny black circle rubber so I started to check from which place it could came out. While I was searching I found out that the base of the glovebox was broken by the mechanic who was trying to open and replace the cabin filter.I have taken pictures to show you but I cannot attached them here.I will kindly ask you for the repair of my car please as soon possible.Also nobody let me know that someone was going to test drive my car for 4 miles without my permission.This was the 2nd time I brought my car to you and I trusted you but you didnt look after me.I m looking forward for your reply.Georgios Christopoulos

Robbie was absolutely awesome. He was passionate, enthusiastic and attentive to our needs.

I had a test drive of an SQ5 but have not yet received a quote on a new car or a trade in price on my car! It's been over 10 days and still nothing.

When spending £36,000 on a car it is not unreasonable to expect a deal. The salesman wouldn't give £1 off. The same day I went to another Audi garage selling the same car but with lower mileage and saved myself £700. Won't bother with Basingstoke again.

Really tried to find a good match for my needs

Absolutely fantastic service from a professional friendly team

Excellent sales team especially Matt and Jake. They were polite and tried their best to complete a deal, trying to find the perfect car for me. But ultimately it all hinged on a heated steering wheel that Audi doesn’t spec on a £50k S3.

Helpful and professional.Good coffee as well!

Initial enquiry was passed over to a colleague & then emails sent weren’t responded to until I called up to chase a response. Was then promised another email & 24hrs later, still nothing

We are writing to raise a formal complaint regarding the ongoing issues with the vehicle we recently purchased from your dealership and the inadequate resolution offered so far. We have attempted to resolve this directly with members of your Basingstoke team; however, we are not satisfied with the handling of the matter or the outcome presented to us.Below is a clear timeline of events:05/02/2026We agreed to have the vehicle transported from Audi up North. We were informed that this would only be arranged if we were “100% sure” about the car. We explained that this was not possible without seeing the vehicle first and asked what would happen if it arrived with any damage. We were reassured by staff that any bodywork damage would be repaired.19/02/2026Upon collecting the vehicle, there were several visible stone‑chip damages to the bonnet. We were informed by staff that this would be repaired at a later date. We were told to 'make sure you don't get any more' before bringing the vehicle back, suggesting that this was already an inconvenience.26/02/2026We received email confirmation stating that the bonnet repair would be completed during the works booked for 03/03/2026.03/03/2026The car was returned to us and we were told that the repair had made the damage “less of an eyesore.”04/03/2026We raised concerns about the quality of the repair and provided photographs.05/03/2026We were contacted by phone and informed that the staff member who usually carries out paint repairs was stuck in Dubai. The lack of transparency is disappointing - had this been communicated openly, we would have had no issue waiting for the repair to be completed. Instead, the work carried out was clearly substandard, suggesting that our concerns were not taken seriously.Although we understand the vehicle is second‑hand and did not raise several minor marks for this reason, the bonnet chips were significant and the repair had been explicitly agreed.Later that day, we received another call informing us that we had only two options:1) Return the car altogether, or2) Take the car to a bodywork shop ourselves, with only £100 contributed by the dealership.This placed us in a difficult and unfair position - either be left without a vehicle and forced to start the entire process again, or pay out‑of‑pocket for a repair that should have been completed to an acceptable standard before the vehicle was handed over.06/03/2026We took time out of the working day to obtain a quote from a professional bodywork shop. They confirmed that the repair had been poorly executed and that the entire bonnet would need sanding and respraying at a cost of £750. This would leave us £650 out of pocket if we accepted your £100 contribution.In summary, the vehicle was supplied with damage that your team agreed to repair, yet the work completed was inadequate and carried out without proper communication. The solutions offered to us are neither fair nor reasonable and we are deeply disappointed.