Very slow responses during the day, very limited sales people available.

Not very good, I had multiple people messaging me

Hi Alan,My name is Luke and work for a Finance Broker in Derby called Radar Finance & Leasing LTD.We have a mutual customer purchasing a vehicle from you but your salesperson, Tyler, told the customer a) you couldn't invoice to a third-party finance company and b) even with an invoice to the customer you wouldn't accept payment from a third-party finance company.I raised this with the funder, Lombard, who told me they had paid Lookers 10 times just last week. That's pretty strange as Tyler told me it was Lookers policy.I then rang Looker's head office who told me no dealership should be rejecting third party payment.Could you clarify your position?Luke

Gianni has been amazing throughout and given really quick responses.

No one has got back to me!!!

Robbie your sales person did get back to me . We have an Audi a3 cab at the moment which we are very pleased with after seven years but the doors are large and it Is quite low so we thought about an q2 but we have just down sized and we think it would be to wide thank you for your service

I would like to make a formal complaint in relation to my car and the customer service I have received when raising the issues I have had with it.I have a Q4 etron reg RJ73 AHE.I have experienced the following issues:1) I am currently experiencing issues with the connectivity of the car.Intermittently the app doesn’t work and shows as ‘deactivated’. This means that I can’t use the climate control remotely. This is extremely inconvenient a) in the cold weather when I should be able to defrost the car prior to using it, b) demisting the windscreen, window and mirrors ready to depart rather than having to sit in the car and do it c) warming/cooling it to a reasonable temperature as I have 2 very small children.I also can’t see the current charge so have no idea of the range of the vehicle without physically going to check the car.It also means that my electricity tariff with my energy provider is affected. We have a reduced rate to charge the cars but because of these connectivity issues my car cannot charge at the reduced rate and instead charges at full rate. Which costs us a significant amount of money.I have raised this issue with Audi but the response is extremely slow. I first raised it in December 2025 and waited weeks for a response - which was simply an acknowledgment of me making contact. I have then received a couple of further emails asking for information which I have provided straight away. I have confirmed that all the settings are as required yet the problem still persists. It is now over 3 months since I contacted them and the problem hasn’t been fixed.I find this completely unacceptable. I would expect a car sold at the price I paid not to have these issues and that the customer service to provide a resolution more quickly and with more information.2) I have had previous issues which have mostly been resolved but it took me several reports to Audi and almost 18mths before the were properly investigated and work carried out to fix it (mostly).I was experiencing many issues which eventually was shown to be a faulty sensor which was replaced. I am disappointed that my reports were not properly looked into and it took so long for proper investigation to be done and the fault identified.3) My car is far below the standard I expect of a new car and a car of this price.There are many software issues that make the car very annoying to use including constant error messages and things not working regularly go no reason or a ridiculous reason.

Good Morning,I sent the below email yesterday and had a bounce back that the email address is no longer valid. I rang the dealership around lunch time yesterday to discover that Matt has left the business. I asked for someone to call me back. I do not expect a response by now but wanted to be proactive as I have received quite poor customer service recently from the Basingstoke branch. I have had to look quite hard to find email addresses, and these are the only ones I could locate (not even on your website). I feel the email trail below is quite pertinent to highlighting the frustration of the longevity of this issue. It has been ongoing since I received the car at the end of January!I have had my last four cars from Audi and the last three from Lookers Basingstoke. This latest experience so far is both making me reconsider the brand and dealership.Please have someone address it urgently.Kind regardsKarl

Hello.My name is Georgios Christopoulos and yesterday 30/03/2026 I did a service and inspection at Audi Basingstoke . My number plate is RJ74 CLZ white A1.The mechanic changed the engine oil and oil filter and also he replaced my dust/cabin filter .Today I found at my passenger side matt a tiny black circle rubber so I started to check from which place it could came out. While I was searching I found out that the base of the glovebox was broken by the mechanic who was trying to open and replace the cabin filter.I have taken pictures to show you but I cannot attached them here.I will kindly ask you for the repair of my car please as soon possible.Also nobody let me know that someone was going to test drive my car for 4 miles without my permission.This was the 2nd time I brought my car to you and I trusted you but you didnt look after me.I m looking forward for your reply.Georgios Christopoulos

Robbie was absolutely awesome. He was passionate, enthusiastic and attentive to our needs.