Alan,Thank you for confirming that Lookers is prioritising 'Audi Brand Process' over the Consumer Rights Act 2015.1. Under CRA 2015 Section 24, once a rejection is accepted and the goods are returned, the consumer is entitled to a full refund of all money paid.2. An 'Early Settlement' is not a refund; it is a closure of debt. By refusing to 'Unwind' the contract, you are attempting to bypass my statutory right to a refund of £1,733.80 and leave an inaccurate £40,000 debt entry on my credit file.3. Internal 'Brand Approval' from Audi UK does not supersede UK Statute.To the Lookers Data Team (GDPRHelp@): > I am formally notifying you of an active breach of the Data Protection Act (Accuracy Principle). Lookers is reporting a £40,000 debt to VWFS for a vehicle (RK75 FAU) that was legally rejected and returned on 10th Feb. Your Head of Business has admitted in writing that you are refusing to correct this data due to an internal brand dispute.I require this to be corrected within 72 hours or I will be seeking damages for defamation of credit as this is a failure to adhere to the Consumer Rights Act 2015 and the Consumer Credit Act 1974.Notice of Action: I have already instructed my bank to block any further unauthorized collections by VWFS and have flagged the £40,000 entry as a Data Dispute with Experian.Since you have stated you will not process the finance unwind, please consider this my formal request for a Final Response Letter (Deadlock Letter) today. This will allow me to refer the matter to the Financial Ombudsman immediately. I will be pursuing a claim for the full refund plus damages for credit reputation distress. I trust the Group Legal office will recognise the significant compliance risk in reporting a £40,000 debt for a vehicle that the branch has already physically recovered following an accepted rejection.Regards,D PhippardOn Tue, 24 Feb 2026 at 12:18, Alan Davieswrote:Dear Mr PhippardI trust you are well, having now had confirmation from confirmation from VWFS and Audi Uk both are saying that we have followed the correct process and the form thewe used was correct, I have been advised that Audi would not approve the finance full unwind. This was as per my thoughts, but I wanted to confirm and get the confirmation fist before responding.I appreciate you wanted the finance to unwound, but this is not possible given the feedback from the brand and finance company.Kind regardsI have forward this over to GDPR for them to deal with the data side of things

We were made very welcome when we came to Audi Basingstoke, unsure about the kind of technology we wanted to buy (hybrid, PHEV or EV). Lots of time was given to help us decide, with two test drives. No high pressure sales, which was impressive.

Assuming this was the call I received about a new car, a follow up was promised and never happened

The way the financial management of the purchase of the car we were looking at lost the deal unfortunately.Quoting incorrect starting figure for a suggested car.Spoilt the experience

Customer has handed vehicle back to branch on the 10th February 2026 - customer has been send the wrong form to complete for ending his finance, he requires Unwinding finance cancelation form .. to stop any payment the next payment goes out in around 10 days... On 29th January the vehilce was formally rejected.

My enquiry was partly met

Staff very supportive warm and friendly

The worst service ever a complete shambles

went to storesaid i was intrestedv in Q3 was told a q5nwould be better arranged to come back for test derive another day on that day got messed around for an. hour not offered to drive car for over an hour which was the purpose of my visit decided to go to Marshall BMW in Hook for an X£

Dear LookersWe purchased a car from you for our son 1st August – he is a learner driver the car has done less than 200 miles and we have been quoted over £1,000 for works to remedy faults.I appreciate this is 11 days out of our 6 month consumer protection but as the mileage is so small any court / ombudsman would be able to see that there shouldn’t be fair wear and tear.Could you please look at the vehicle health check below and the engineer’s report attached and advise next steps.Kind regards