Very nicely done and on the 1st March which is a busy day
Verified User
•
Mar 11, 2024
5.0/5
5.0/5
Looked after me and kept me informed of progress
Verified User
•
Mar 11, 2024
5.0/5
5.0/5
Much easier than several telephone calls Sarah Minter is a Customer Service Superstar My vehicle was booked in for an oil change service, and upon finalisation Sarah noted my car was due for MOT in just 3 days. I was completely unaware of this. She efficiently managed the situation, getting my car MOT’ed at ultra short notice and therefore saving me an additional visit. I am sure this made her temporarily unpopular with the technicians and schedulers…. but I really appreciated her quick thinking. Sarah always gives great professional service, beyond the call of duty, and manages a crisis with grace. What an asset she is to your organisation and she deserves a big WELL DONE.
Verified User
•
Mar 11, 2024
5.0/5
5.0/5
Great attentive care!!
Verified User
•
Mar 8, 2024
5.0/5
5.0/5
All of the staff that I dealt with were helpful, courteous and knowledgeable.
Verified User
•
Mar 8, 2024
5.0/5
5.0/5
Superb service, informed, various options discussed, which I felt was given in my best interest.
Verified User
•
Mar 6, 2024
5.0/5
5.0/5
Ella was absolutely fantastic in executing her customer service skills and communication skills with us. She made our transaction process from start to finish easy and comfortable. Awesome job Ella
Verified User
•
Mar 4, 2024
5.0/5
5.0/5
Tom in the service department kept me fully posted on progress. The Audi cam information was useful and the dealership itself is a nice place to wait for your car to be serviced or collect it.
Verified User
•
Mar 4, 2024
5.0/5
5.0/5
Excellent service, knowledgeable team and inviting and approachable staff.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Very nicely done and on the 1st March which is a busy day
Verified User
•
Mar 11, 2024
5.0/5
5.0/5
Looked after me and kept me informed of progress
Verified User
•
Mar 11, 2024
5.0/5
5.0/5
Much easier than several telephone calls Sarah Minter is a Customer Service Superstar My vehicle was booked in for an oil change service, and upon finalisation Sarah noted my car was due for MOT in just 3 days. I was completely unaware of this. She efficiently managed the situation, getting my car MOT’ed at ultra short notice and therefore saving me an additional visit. I am sure this made her temporarily unpopular with the technicians and schedulers…. but I really appreciated her quick thinking. Sarah always gives great professional service, beyond the call of duty, and manages a crisis with grace. What an asset she is to your organisation and she deserves a big WELL DONE.
Verified User
•
Mar 11, 2024
5.0/5
5.0/5
Great attentive care!!
Verified User
•
Mar 8, 2024
5.0/5
5.0/5
All of the staff that I dealt with were helpful, courteous and knowledgeable.
Verified User
•
Mar 8, 2024
5.0/5
5.0/5
Superb service, informed, various options discussed, which I felt was given in my best interest.
Verified User
•
Mar 6, 2024
5.0/5
5.0/5
Ella was absolutely fantastic in executing her customer service skills and communication skills with us. She made our transaction process from start to finish easy and comfortable. Awesome job Ella
Verified User
•
Mar 4, 2024
5.0/5
5.0/5
Tom in the service department kept me fully posted on progress. The Audi cam information was useful and the dealership itself is a nice place to wait for your car to be serviced or collect it.
Verified User
•
Mar 4, 2024
5.0/5
5.0/5
Excellent service, knowledgeable team and inviting and approachable staff.