Matthew was very helpful and responsive. I was about to buy an Audi again but the available cars weren't what we were looking for. I would be happy to use Audi Basingstoke again anytime and would be happy to recommend.
Verified User
•
Jan 15, 2024
5.0/5
5.0/5
Easy to use. Simple to follow. Email confirmation sent swiftly. Great friendly service. All run smoothly.
Verified User
•
Jan 15, 2024
5.0/5
5.0/5
Very helpful and professional
Verified User
•
Jan 15, 2024
5.0/5
5.0/5
Quick and efficient. Performance of staff and quality of work.
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
Alessio was very helpful and got the whole process moving well from start to finish Michael Rubber was also there to help when Alessio was not around Great team and great experience
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Ella was excellent and though the car I was interested in sold to another party she kept in touch throughout. Ian Barron
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
James was really helpful and explained everything in a way which was efficient.
Verified User
•
Jan 11, 2024
4.0/5
4.0/5
The customer care/service was excellent. I was seen very quickly and my problem was resolved. I was very impressed with the service and care. The reason I didn’t give 5 stars was the customer lounge. The coffee was appalling - tasteless, the cup was too full and I spilled it and burnt my hand. There were no serviettes or paper towel to mop up the mess. The coffee experience definitely needs improvement - it’s not in line with Audi brand or experience.
Verified User
•
Jan 10, 2024
5.0/5
5.0/5
Good service, knew his stuff and went out of his way to send videos /
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Matthew was very helpful and responsive. I was about to buy an Audi again but the available cars weren't what we were looking for. I would be happy to use Audi Basingstoke again anytime and would be happy to recommend.
Verified User
•
Jan 15, 2024
5.0/5
5.0/5
Easy to use. Simple to follow. Email confirmation sent swiftly. Great friendly service. All run smoothly.
Verified User
•
Jan 15, 2024
5.0/5
5.0/5
Very helpful and professional
Verified User
•
Jan 15, 2024
5.0/5
5.0/5
Quick and efficient. Performance of staff and quality of work.
Verified User
•
Jan 13, 2024
5.0/5
5.0/5
Alessio was very helpful and got the whole process moving well from start to finish Michael Rubber was also there to help when Alessio was not around Great team and great experience
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
Ella was excellent and though the car I was interested in sold to another party she kept in touch throughout. Ian Barron
Verified User
•
Jan 12, 2024
5.0/5
5.0/5
James was really helpful and explained everything in a way which was efficient.
Verified User
•
Jan 11, 2024
4.0/5
4.0/5
The customer care/service was excellent. I was seen very quickly and my problem was resolved. I was very impressed with the service and care. The reason I didn’t give 5 stars was the customer lounge. The coffee was appalling - tasteless, the cup was too full and I spilled it and burnt my hand. There were no serviettes or paper towel to mop up the mess. The coffee experience definitely needs improvement - it’s not in line with Audi brand or experience.
Verified User
•
Jan 10, 2024
5.0/5
5.0/5
Good service, knew his stuff and went out of his way to send videos /