Matt was kind and helpful it would have helped if we had got the best deal straight away but management kept keeping something back.

because the car i looked at was described as fukll leather interior only to find out in the personal video it wasn't full leather. Being over 200 miles away that couls have been a very expensive day out for nothing.

Absolutely horrendous regret ever purchasing a vehicle the matter is currently with Motor Ombudsman and recommend to anyone to stay away from Audi

Good AfternoonPlease see below non regulated complaint received via our team mailbox.@GDPR Help – am forwarding as the customer mentions a Subject Access Request within their email.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: David PhippardSent: 06 February 2026 12:41To: Adrian Warren; kevinwatts@lookers.co.ukCc: Alan Davies; andrewcrabb@lookers.co.uk; Duncan McPhee New Emails; F and I ComplaintsSubject: Re: Automatic reply: FORMAL NOTICE OF REJECTION – RK75 FAU – Personal Contract Plan 440178745513External Sender: Confirm legitimacy before acting.Dear Adrian and Kevin,As Alan Davies is on annual leave and has not been able to resolve my case, I am escalating this matter to the Senior Management team to ensure it is resolved before the weekend.The Facts:1. Accepted Rejection: Audi UK has formally accepted the rejection of RK75 FAU (Case Ref: 06562110).2. Financial Detriment: I am currently paying insurance, tax, and finance on a vehicle that the brand has already conceded is not of satisfactory quality.3. Stalled Process: Despite my written consent on 4th February to proceed with the dealership’s portion of the refund (£8,105.83), I have received no calculation or confirmation.My Requirements: I require the final settlement figures and a handover date by 4:00 PM today.Formal Notice: If these figures are not provided, I will be submitting my formal disputes to the Financial Ombudsman Service and The Motor Ombudsman this evening.Subject Access Request (UK GDPR): Please also treat this correspondence as a formal Subject Access Request. I require a full copy of all personal data, internal correspondence, and system notes held by Lookers Group and Basingstoke Audi regarding myself and this vehicle (including the Audi UK rejection portal notes). I look forward to receiving this data within 30 days, as per my legal rights.I would prefer to resolve this amicably today. Please provide the figures to allow me to conclude this matter.Yours sincerely,David PhippardOn Fri, 6 Feb 2026 at 12:21, Alan Davieswrote:I am away from the office on annual leave. If your concerns are urgent please contact Adrian Warren for Aftersales or Kevin Watts for Sales on 01256 307500. If not urgent I will respond upon my returnAlanAlan DaviesHead of BusinessBasingstoke AudiCrockford Lane, Chineham | Basingstoke | RG24 8NAT: 01256 307 500 M: 07976002906lookers.co.uk/audi

couldnt offer any deals

The team organised a test drive with only a few hour’s notice when another dealer fell through. Robbie was brilliant.

Very polite accommodating staff. Nothing too much trouble

Helpful and curteous - Lewis was very good

I called to speak to someone in service at Basingstoke and ended up waiting on the phone until I spoke with someone from the north east asking me low IQ questions and he interrupted me. The call ended.I then asked someone from sales to get someone from service to email me, they called me twice for some strange reason and I had two missed calls. When I asked for an email????I’m seeing the sales guy when I get back to the uk and I’ll be 45 minutes ordering a new SQ8, I’ve asked for a special colour and waiting for a response?????

Didn't get back to me very quickly and have now gone elsewhere