The handover was great. The customer service I received from Matthew Davies throughout the entire process, from my first meeting with him to the handover of my vehicle was second to none. He was very professional. Matthew gave me all available options and was not pushy - he was polite, friendly, patient and took the time to explain each option, nothing was too much trouble and I felt a very valued customer.In a world where people are quick to comment on the negative, I hope Matthew can be rewarded for his fantastic customer service.Michael the showroom manager was also very helpful, friendly and polite too.More car sales executives should be like this! Both a credit to the Audi brand.The process was very seamless and efficient. I was kept informed the entire way through.
Verified User
•
Feb 2, 2024
5.0/5
5.0/5
Hardus was great throughout the buying process giving me regular updates and was very friendly and helpful on the day handing over my car and showing me round the vehicle and getting me set up on the app. Couldn’t be happier
Verified User
•
Jan 30, 2024
5.0/5
5.0/5
Matt Davies is an asset to your Sales Team, friendly manner not pushy at all, gave us lots of vehicle options to choose from that suited our needs, all products explained and revisited in case we had changed our mind from the initial visit. Always responded to emails promptly, kept us informed, seemless handover and talked us through the vehicle functions on handover. Would highly recommend Basingstoke Audi based on the service and welcome we recevied.
Verified User
•
Jan 29, 2024
5.0/5
5.0/5
Great communication and friendlieness
Verified User
•
Jan 26, 2024
5.0/5
5.0/5
Again customer service and after sales service excellent compare to where I have purchased this car (Slough Audi)Good Service towards a valuable customer.Excellent service
Verified User
•
Jan 24, 2024
5.0/5
5.0/5
Very good service . helped me pick out the most suitable car for myself.
Verified User
•
Jan 23, 2024
5.0/5
5.0/5
Service was great, they covered all the essential information and assistance
Verified User
•
Jan 22, 2024
5.0/5
5.0/5
Fitted me in early to meet my diary. Thank you
Verified User
•
Jan 22, 2024
5.0/5
5.0/5
Nice welcome, quick and thorough check in and good information during service procedure
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
The handover was great. The customer service I received from Matthew Davies throughout the entire process, from my first meeting with him to the handover of my vehicle was second to none. He was very professional. Matthew gave me all available options and was not pushy - he was polite, friendly, patient and took the time to explain each option, nothing was too much trouble and I felt a very valued customer.In a world where people are quick to comment on the negative, I hope Matthew can be rewarded for his fantastic customer service.Michael the showroom manager was also very helpful, friendly and polite too.More car sales executives should be like this! Both a credit to the Audi brand.The process was very seamless and efficient. I was kept informed the entire way through.
Verified User
•
Feb 2, 2024
5.0/5
5.0/5
Hardus was great throughout the buying process giving me regular updates and was very friendly and helpful on the day handing over my car and showing me round the vehicle and getting me set up on the app. Couldn’t be happier
Verified User
•
Jan 30, 2024
5.0/5
5.0/5
Matt Davies is an asset to your Sales Team, friendly manner not pushy at all, gave us lots of vehicle options to choose from that suited our needs, all products explained and revisited in case we had changed our mind from the initial visit. Always responded to emails promptly, kept us informed, seemless handover and talked us through the vehicle functions on handover. Would highly recommend Basingstoke Audi based on the service and welcome we recevied.
Verified User
•
Jan 29, 2024
5.0/5
5.0/5
Great communication and friendlieness
Verified User
•
Jan 26, 2024
5.0/5
5.0/5
Again customer service and after sales service excellent compare to where I have purchased this car (Slough Audi)Good Service towards a valuable customer.Excellent service
Verified User
•
Jan 24, 2024
5.0/5
5.0/5
Very good service . helped me pick out the most suitable car for myself.
Verified User
•
Jan 23, 2024
5.0/5
5.0/5
Service was great, they covered all the essential information and assistance
Verified User
•
Jan 22, 2024
5.0/5
5.0/5
Fitted me in early to meet my diary. Thank you
Verified User
•
Jan 22, 2024
5.0/5
5.0/5
Nice welcome, quick and thorough check in and good information during service procedure