Great place & good people

No call back or info sent, felt there was no interest in doing a deal (especially on a 70k car), price is the price was the comment.

Good Morning,We hope you are wellWe are contacting you to notify you of a booking error which has been brought to our attention by our customer, Tusker.The booking for the above vehicle for 6th January does not appear to have been transferred correctly from the 1link platform to your internal booking system. A booking was made via 1link and confirmed for 6th January as a collection and delivery, however on the day of the appointment, the driver's vehicle was not collected by the branch.We understand that clerical errors do occur from time to time, however, we would like to work with you in taking steps to reduce further instances. If you could kindly raise this with whoever processes your bookings this would be much appreciated, as repeated occurrences of this nature may otherwise escalate into complaints at the request of our customers which we would like to avoid.Please do not hesitate to contact us if you have any questions regarding this notification.Kind Regards,Luke

really good initial and follow up communications regarding my enquiries.

I keep receiving text messages and emails for a vehicle I haven’t owned for 2 years!I have emailed you about this and have no response!Please remove this vehicle from my account

Great personal and professional service provided by a member of the service team at Lookers Audi Basingstoke today, Gerly TAMM.She took the time to pleasantly assist me with the My Audi App and explanation of the MMI screen and vehicle controls. She made it easy to understand as opposed to the instructions provided to access the full verification of the App and those provided online..

The person who I met regarding my appointment was extremely rude and was absolutely not interested in answering my queries . It seems he was in a holiday mood didn’t want to work or perhaps he was not interested in serving me particularly. You guys contacted me I didn’t I went there wasted couple of hours just to be treated like a third grade person . The receptionist was very polite and friendly but the sales person Lewis styles was rude and ignorant . I told him on his face as well to which he said that I am doing this job for last 10 years well if you are doing job for last 10 years that doesn’t mean you can treat someone with disrespect . I am an existing customer not a new one and also more the me buying a car you are selling me the car so be respectful

It was ok. The salesman although helpful and polite didn’t seem too concerned about making contact back with us.I was ready to make a deal but it seemed rather one sided.

Great knowledge and help from Robbie and Jake.

I am writing to formally raise a complaint regarding my recent experience at Audi Basingstoke, specifically in relation to a warranty issue with a failed part.The issue concerned a boot release module, which failed during my recent MOT. This part had been replaced at my previous MOT less than a year ago, and therefore should still have been covered under warranty. As the failure caused an MOT issue, the matter was time-sensitive and required urgent resolution.When I contacted Audi Basingstoke, I was advised by a member of staff at the body shop that I would need to book a full appointment, with a potential charge of £150, simply for the issue to be assessed. I was also told that this fee might not be charged, which offered no certainty. Given that the replacement part itself costs around £100 and was still under warranty, I found this approach unreasonable and unhelpful.Due to the urgency of the MOT failure and the lack of clear support, I felt I had no choice but to purchase the replacement part myself in order to resolve the issue promptly.I would like to note that the parts department at Audi Basingstoke were extremely helpful and professional, and my complaint is not directed at them.However, the customer service I received through the body shop was extremely disappointing and fell well below the standard I would expect from Audi.I would appreciate this matter being reviewed, including clarification as to why a costly appointment was suggested for a warranty issue on a recently replaced part. I would also ask that you consider reimbursement for the replacement part I was forced to purchase due to this situation.I look forward to your response.