Basingstoke Audi
4.6/5
4.6 /5
1,113 Verified Reviews
Crockford Ln, Chineham, Basingstoke, Basingstoke, RG24 8NA, GB
01256 307500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,113 Verified Reviews
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5.0/5
5.0 /5
The team organised a test drive with only a few hour’s notice when another dealer fell through. Robbie was brilliant.
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5.0/5
5.0 /5
Very polite accommodating staff. Nothing too much trouble
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5.0/5
5.0 /5
Helpful and curteous - Lewis was very good
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1.0/5
1.0 /5
I called to speak to someone in service at Basingstoke and ended up waiting on the phone until I spoke with someone from the north east asking me low IQ questions and he interrupted me. The call ended.I then asked someone from sales to get someone from service to email me, they called me twice for some strange reason and I had two missed calls. When I asked for an email????I’m seeing the sales guy when I get back to the uk and I’ll be 45 minutes ordering a new SQ8, I’ve asked for a special colour and waiting for a response?????
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3.0/5
3.0 /5
Didn't get back to me very quickly and have now gone elsewhere
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5.0/5
5.0 /5
Great place & good people
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2.0/5
2.0 /5
No call back or info sent, felt there was no interest in doing a deal (especially on a 70k car), price is the price was the comment.
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Good Morning,We hope you are wellWe are contacting you to notify you of a booking error which has been brought to our attention by our customer, Tusker.The booking for the above vehicle for 6th January does not appear to have been transferred correctly from the 1link platform to your internal booking system. A booking was made via 1link and confirmed for 6th January as a collection and delivery, however on the day of the appointment, the driver's vehicle was not collected by the branch.We understand that clerical errors do occur from time to time, however, we would like to work with you in taking steps to reduce further instances. If you could kindly raise this with whoever processes your bookings this would be much appreciated, as repeated occurrences of this nature may otherwise escalate into complaints at the request of our customers which we would like to avoid.Please do not hesitate to contact us if you have any questions regarding this notification.Kind Regards,Luke
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5.0/5
5.0 /5
really good initial and follow up communications regarding my enquiries.
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I keep receiving text messages and emails for a vehicle I haven’t owned for 2 years!I have emailed you about this and have no response!Please remove this vehicle from my account