Both from an organisational point of view and communication with us, the experience of the service/MOT on 17 and 18th December was poor. The car failed its MOT because the nearside front tyre had the ply or cords exposed though this was not picked up in the vehicle health check. The front tyres were replaced but these were not in stock and were delivered the next day. We asked to be advised as soon as the tyres were available so that we could organise our day but we were only advised once the work (MOT and tyre fitting) had been completed. This resulted in a further trip to Basingstoke that could have been avoided had we been advised before 0930 on 18th December when I had to leave home to go to Basingstoke for another appointment. We queried this with Gerly Tamm on collection of the car and were not satisfied with her response which seemed to muddle the health check with the MOT and failed to recognise the inconveniience we had been put to through her non-responsiveness.

Warm welcome and very knowledgeable sales force. Dealt with Robbie and Jake

For the third and final time. Can you please stop sending me marketing messages. I don’t mind reminders for servicing etc but please stop marketing me. Also you called me twice and then text me asking if I wanted an MOT. I informed your agent on the first call that I didn’t. It’s really annoying and is damaging my view of the audi brand.

Very helpful information from Lewis Styles However the disappointment was that the test drive vehicle had a warming light fault

Harry was well well informed and helpful

https://video.citnow.com/vtFbfpRsy5yHi Just been looking back at the service.Please can you initate and organise a warntee claim for parts and labour for prior works on replacment of underteays and for the fact that these undertrays has been cross threaded and mall fitted leading to damge.I can confirm no other garage other than an audi facility has seen the car. So missing bolts / miss fitting and cross threading would all indicate improper management by audi. Likely and probably leading to damage on the road.Let me know when the waranty claim for last service and works event is processed, the slot is booked and the parts in.I belive the car was in on the 24th nov & 17 dec 2024. Thus within 12 month parts and labour

I am writing to formally raise a complaint regarding ongoing and unresolved issues with my vehicle, which have been present since purchase.In August, my vehicle was brought in for repair due to a factory fault affecting the driver’s seat. At that time, I also noted corrosion on the ball joint drive shaft assembly, as shown in the attached photographs. A friend recently experienced a failure of this exact component on a 72-reg A4, which has heightened my concern. Given Audi’s position as a premium manufacturer, I find it difficult to understand why this component appears to lack appropriate weatherproofing to prevent such corrosion. When I contacted the supplying dealer, Vindis, they declined to provide written confirmation of their assessment and offered a vague and unsatisfactory response, effectively dismissing the issue. I am concerned the corrosion will have progressed further since then.Since that time, additional issues have arisen relating to the vehicle’s software and security system. The rear boot was repeatedly opening approximately 32 minutes after locking the car, triggering the alarm.Although the most recent software update has resolved several problems, a new and significant fault has now developed. The adaptive cruise control feature is being deactivated, and the advanced driver assistance package is disabled due to a warning that “a door is open” when all doors are securely closed. This is particularly concerning from a safety perspective. Furthermore, a few weeks ago, when accelerating moderately from a side road onto a main road, the drivetrain behaved abnormally—momentarily snapping in and out as though traction control had attempted to engage and then disengage. As an advanced driver and qualified military police pursuit driver, I am confident in my ability to recognise unusual vehicle behaviour and the circumstances under which it occurs.I would also like to formally acknowledge and commend the Lookers Service Team in Basingstoke. Despite not being the supplying dealership, they have provided exceptional support and have consistently shown a genuine commitment to resolving these issues. Their professionalism is greatly appreciated.In my professional capacity, I work alongside one of Audi’s sister companies, Porsche, as well as other European automotive manufacturers, providing legal services in litigation and class action matters. If these faults—particularly those relating to corrosion and safety-critical drive-by-wire systems—are known or affect a wider fleet, they could present a serious legal exposure.When operating correctly, this is one of the finest vehicles I have driven, and I have already covered 10,000 miles in it. However, the frequency and seriousness of these issues have left me with diminished confidence in the vehicle. I am now beyond the return period, and the mileage makes any option to reject the vehicle effectively unfeasible. I am unsure whether these faults are isolated to my car or indicative of a broader problem. I did pay a portion of the deposit via Mastercard for added consumer protection, but I sincerely hope that this matter can be resolved directly with Audi.I am therefore requesting that you confirm what steps Audi UK will take to investigate and resolve these issues promptly and comprehensively, and to restore my confidence in the brand.Senior management has been copied on this correspondence to ensure full visibility of the seriousness of my concerns.This level of quality and reliability is not what I expect from a manufacturer of Audi’s standing, and I trust you will treat this matter with the urgency it warrants

cust 2wwishing to purchase a car using his own finance, the funds have been transferred from Lloyds, however the dealership have advised this is not how Lookers works. Could thee sales manager call the customer to discuss this policy

Signed up to an Audi service plan and provided payment details to Basingstoke audi to pay for this they have refused to provide a receipt for the payment. Although the service plan is issued through a third party i provided my payment details directly to the dealership therefore a receipt should be provided.Signed up to an Audi service plan and provided payment details to Basingstoke audi to pay for this they have refused to provide a receipt for the payment. Although the service plan is issued through a third party i provided my payment details directly to the dealership therefore a receipt should be provided.

Signed up to an Audi service plan and provided payment details to Basingstoke audi to pay for this they have refused to provide a receipt for the payment. Although the service plan is issued through a third party i provided my payment details directly to the dealership therefore a receipt should be provided.