From state to finish, an excellent experience.

Wow, excellent from start to finish. It was a last minute booking because my cars heating had stopped working so i called Basingstoke Audi and spoke to Dan in service who was very accommodating and fitted me in as soon as possible. Once the car was there Dan suggested a complimentary health check of the car which turned out to be a master stroke because Chris your Master Tech found some other faults with the car which he showed me via Audi Cam using the colour coding system, which Chris did in a very clear & simplistic manner so i could understand. Once the health check was done Phil in parts then gave me an estimate of the parts that would be needed so i felt in control at all times, Phil again was so helpful whilst also making me aware that the costs could go either way but they will try the more cost effective route first which luckily for me that worked so the bill wasn't to much but at least i was forewarned. Great team effort and i will highly recommend Basingstoke Audi moving forwards. Thank you. A breath of Fresh Air!

The gentleman who collected my car was fantastic, he always is. So helpful and courteous. He was working on his own and therefore probably pushed but didn’t let that stop him providing excellent service. My only complaint is that I was sold the car saying the issue I had with the last one had been resolved. I know it hasn’t and it never will be.

Friendly team atmosphere. Loved the big red bow & “reveal” of the car in private it felt special.

Am so grateful about the way The I was treated especially Mr Hardus

Overall excellent service

Staff polite, professional and helpful, especially Jo and Emma.

A good outcome but very expensive.