Service from the sales team was great, but the thing I have found disappointing was the condition of the car. It was delivered on a wet day after icy weather, so I expected there to be salt and debris from the road on the car after delivery, but the interior was really disappointing. The 1st thing I had to do was clean the interior glass as it was filthy. On the exterior glass, you could still see the glue marks where the promotional stickers had been in the showroom. There was still green mould over the fabric hood showing that despite fresh dirt from the road, it hadn’t been cleaned properly before leaving the showroom, that mould had been there a while and wasn’t cleaned as I’d been promised. The gas struts on the boot have also failed. All in all, this has really taken the shine off what should have been an exciting purchase

I was very disappointed with the software on the A3. I am equally disappointed that I couldn’t transfer the remaining value of the service plan on A3 to the new car. I realise this latter point is covered by the T&C’s of the service agreement but it is still very disappointing to lose several hundred pounds without being aware of it at the time of purchase of the new car.

Very comfortable and relaxed showroom .

Jo was excellent!

Normal excellent & professional service received.

The Basingstoke Dealership were efficient and very pleasant. The following is about the telephone booking process:-I have commented on this matter before and I have the same ‘gripe’ about the booking process which infuriates me each time.When I telephone the local dealer’s number I end up speaking to someone in Glasgow or Newcastle. Often they have broad accents which can be difficult to understand.Why can’t I speak to someone in Basingstoke?Secondly this ‘remote’ dealer sends a confirmation email which is virtually unreadable (particularly on an iPhone) as it is white text on a black background. The font size is ridiculously small (1 point I guess). Who in the IT department had that silly idea? Just stick to black text on a white background.

James knows how we stand. Not in a hurry, but will not spend money on my 14 year old high mileage BMW.

Great service

Excellent overall service

We did appreciate the effort made to fit the heater repair into a busy workshop calendar, especially as it was cold.