The Advisory items listed a tyre and a new battery were horrendously expensive in comparison to the other retail outlets for a loyal customer and when I have both my Audi's serviced at Basingstoke Audi, although I no longer in Basingstoke.

Only slight disappointment was that the car was not washed and cleaned as well as on previous visits

No

It was an excellent service experience by Adrian and team. They were patient enough to answer all my queries regarding the car. Keep up the good work.

Excellent, excellent, excellent!!!!!! Jakob and his team at Audi Basingstoke went above and beyond to help me get the right car. Cannot Thank nor praise them enough... You can tell when you walk through the door the vibe and the cheery atmosphere resonates through all the staff and reflects on their considerate, professional customer service. Thank you

Still have a challenge with the digital Audi service “book”. How does it work?

All ran very smoothly. Ashleigh is very helpful and a real credit to your dealership.

From the first moment I entered the dealership, Emily made me feel very welcome and then Matt was very friendly and made me feel like I could ask any questions I had... no question was too much. I received great customer service from all.

Jakub at Basingstoke Audi was excellent, made the process of getting a new car easy and stress free. Everything was explained clearly and I had my new car within a week. Thank you

Everyone I spoke to from the start was warm, welcoming, professional and made the whole experience a pleasure. Well done all at Lookers Farnborough. Jez Goodman