Jo was excellent!

Normal excellent & professional service received.

The Basingstoke Dealership were efficient and very pleasant. The following is about the telephone booking process:-I have commented on this matter before and I have the same ‘gripe’ about the booking process which infuriates me each time.When I telephone the local dealer’s number I end up speaking to someone in Glasgow or Newcastle. Often they have broad accents which can be difficult to understand.Why can’t I speak to someone in Basingstoke?Secondly this ‘remote’ dealer sends a confirmation email which is virtually unreadable (particularly on an iPhone) as it is white text on a black background. The font size is ridiculously small (1 point I guess). Who in the IT department had that silly idea? Just stick to black text on a white background.

James knows how we stand. Not in a hurry, but will not spend money on my 14 year old high mileage BMW.

Great service

Excellent overall service

We did appreciate the effort made to fit the heater repair into a busy workshop calendar, especially as it was cold.

The Advisory items listed a tyre and a new battery were horrendously expensive in comparison to the other retail outlets for a loyal customer and when I have both my Audi's serviced at Basingstoke Audi, although I no longer in Basingstoke.

Only slight disappointment was that the car was not washed and cleaned as well as on previous visits

No