https://video.citnow.com/vtFbfpRsy5yHi Just been looking back at the service.Please can you initate and organise a warntee claim for parts and labour for prior works on replacment of underteays and for the fact that these undertrays has been cross threaded and mall fitted leading to damge.I can confirm no other garage other than an audi facility has seen the car. So missing bolts / miss fitting and cross threading would all indicate improper management by audi. Likely and probably leading to damage on the road.Let me know when the waranty claim for last service and works event is processed, the slot is booked and the parts in.I belive the car was in on the 24th nov & 17 dec 2024. Thus within 12 month parts and labour

I am writing to formally raise a complaint regarding ongoing and unresolved issues with my vehicle, which have been present since purchase.In August, my vehicle was brought in for repair due to a factory fault affecting the driver’s seat. At that time, I also noted corrosion on the ball joint drive shaft assembly, as shown in the attached photographs. A friend recently experienced a failure of this exact component on a 72-reg A4, which has heightened my concern. Given Audi’s position as a premium manufacturer, I find it difficult to understand why this component appears to lack appropriate weatherproofing to prevent such corrosion. When I contacted the supplying dealer, Vindis, they declined to provide written confirmation of their assessment and offered a vague and unsatisfactory response, effectively dismissing the issue. I am concerned the corrosion will have progressed further since then.Since that time, additional issues have arisen relating to the vehicle’s software and security system. The rear boot was repeatedly opening approximately 32 minutes after locking the car, triggering the alarm.Although the most recent software update has resolved several problems, a new and significant fault has now developed. The adaptive cruise control feature is being deactivated, and the advanced driver assistance package is disabled due to a warning that “a door is open” when all doors are securely closed. This is particularly concerning from a safety perspective. Furthermore, a few weeks ago, when accelerating moderately from a side road onto a main road, the drivetrain behaved abnormally—momentarily snapping in and out as though traction control had attempted to engage and then disengage. As an advanced driver and qualified military police pursuit driver, I am confident in my ability to recognise unusual vehicle behaviour and the circumstances under which it occurs.I would also like to formally acknowledge and commend the Lookers Service Team in Basingstoke. Despite not being the supplying dealership, they have provided exceptional support and have consistently shown a genuine commitment to resolving these issues. Their professionalism is greatly appreciated.In my professional capacity, I work alongside one of Audi’s sister companies, Porsche, as well as other European automotive manufacturers, providing legal services in litigation and class action matters. If these faults—particularly those relating to corrosion and safety-critical drive-by-wire systems—are known or affect a wider fleet, they could present a serious legal exposure.When operating correctly, this is one of the finest vehicles I have driven, and I have already covered 10,000 miles in it. However, the frequency and seriousness of these issues have left me with diminished confidence in the vehicle. I am now beyond the return period, and the mileage makes any option to reject the vehicle effectively unfeasible. I am unsure whether these faults are isolated to my car or indicative of a broader problem. I did pay a portion of the deposit via Mastercard for added consumer protection, but I sincerely hope that this matter can be resolved directly with Audi.I am therefore requesting that you confirm what steps Audi UK will take to investigate and resolve these issues promptly and comprehensively, and to restore my confidence in the brand.Senior management has been copied on this correspondence to ensure full visibility of the seriousness of my concerns.This level of quality and reliability is not what I expect from a manufacturer of Audi’s standing, and I trust you will treat this matter with the urgency it warrants

cust 2wwishing to purchase a car using his own finance, the funds have been transferred from Lloyds, however the dealership have advised this is not how Lookers works. Could thee sales manager call the customer to discuss this policy

Signed up to an Audi service plan and provided payment details to Basingstoke audi to pay for this they have refused to provide a receipt for the payment. Although the service plan is issued through a third party i provided my payment details directly to the dealership therefore a receipt should be provided.Signed up to an Audi service plan and provided payment details to Basingstoke audi to pay for this they have refused to provide a receipt for the payment. Although the service plan is issued through a third party i provided my payment details directly to the dealership therefore a receipt should be provided.

Signed up to an Audi service plan and provided payment details to Basingstoke audi to pay for this they have refused to provide a receipt for the payment. Although the service plan is issued through a third party i provided my payment details directly to the dealership therefore a receipt should be provided.

Communication was good. I would say that a 30 minute test drive of a £50,000 car is not sufficient. Mercedes Benz gave me 48 hours with the EQA. This gave me time to try charging, drive on the motorway, park and drive locally.

Polite and friendly.

Great knowledge, not over sold, very professional

Very smooth process, with none of the tropes usually connected to car sales. An excellent introduction to Audi, who I'll now be using for servicing, MoTs, and insurance.

Robbie was very helpful and responsive