From the moment I arrived with a fault the experience I had was probably the best ever at a garage/dealership: I speak with many years experience of each of Porsche, VW, BMW, Nissan, Ford and British Leyland.However, I had previously tried to book on the phone and Central Reservations could only offer an appointment one week away and stressed the £130 diagnostic fee: VERY unhelpful when there is a LOUD noise and uncertainty whether to abandon the car and hire another.Diagnosis should be charged on the basis of time spent NOT a £130 flat fee.A video was not necessary.Abandon central booking and the £130 diagnostic fee. Leave it to the chosen dealership to book and charge.

I wasn’t informed of any breakdown cover with the viechle and I am still unaware so will have to contact the dealership to get clarification on this .

I was very happy with how helpful the staff and management were. We were made to feel very welcome and nothing was too much. Darryl Wise was our sales person.

I found Matthew very helpful and understanding .

Jake and Hardus true professionals and helpful and made the process very easy

Very Satisfied

I would like to thank Matthew from the Basingstoke Store as he was super helpful, explained everything clearly and kept me updated on the car. He made the process very easy and stress free.

Thank you for allowing me to use the hot desks upstairs. I needed to dial in to a work meeting which ran way past my booking time and you were very kind to allow me to use the space all morning.

Generally great level of service

Very courteous and helpful staff.