Good friendly and attentive customer service.

Great service all round!

Thank you for the good customer service I received. Always on time and informative. But please can you change my name on this email. It always goes out to Dammar. Which is my father. My name is Janmyajaya Shahi. I am the owner of my vehicle now. Kind regards JJ

The supply of new vehicles available in the showroom is poor across the market and the wait for one to be built makes no sense to the customer. This has pushed the cost of second hand cars to stupid levels at which to buyFor those like me with no NEED to buy now, it makes sense to wait

I was sold a car with 2 free services only to be told that this was not the case, however this has been honoured after speaking to Kevin. The booking experience is classed as poor due to the initial sale not the staff dealing with the case. You also provided a courtesy car and I spoke to someone there and asked how much to purchase as I have someone interested. They said they would get someone to call. No one has

All the staff at Basingtoke Audi are professional and friendly

People were great. Dealership was great experienceLooked after family while we discussed detailsVery attentive.Made it a nice experience.Not pushy.Only thing that could be improved would be prior communication about all the documents to sign online. An email turned up but I wasn’t really sure what this was and if a mistake was made, all the documents had to be thrown away and start again signing online.Maybe this was due to staff holiday when email came in.

From the moment I arrived with a fault the experience I had was probably the best ever at a garage/dealership: I speak with many years experience of each of Porsche, VW, BMW, Nissan, Ford and British Leyland.However, I had previously tried to book on the phone and Central Reservations could only offer an appointment one week away and stressed the £130 diagnostic fee: VERY unhelpful when there is a LOUD noise and uncertainty whether to abandon the car and hire another.Diagnosis should be charged on the basis of time spent NOT a £130 flat fee.A video was not necessary.Abandon central booking and the £130 diagnostic fee. Leave it to the chosen dealership to book and charge.

I wasn’t informed of any breakdown cover with the viechle and I am still unaware so will have to contact the dealership to get clarification on this .

I was very happy with how helpful the staff and management were. We were made to feel very welcome and nothing was too much. Darryl Wise was our sales person.