Adrian Warren and his team were absolutely excellent and I was delighted with their approach to resolving the issues. Great people to do business with! Thank you.
Verified User
•
Apr 28, 2022
5.0/5
5.0/5
Once booked in, one reminder is sufficient. I received multiple reminders via email and text. The video didn't correlate with summary report of what work was required, however, quickly amended when pointed out. The customer service from Audi was absolutely superb
Verified User
•
Apr 27, 2022
5.0/5
5.0/5
Jake and Rene were extremely polite, friendly, knowledgeable and helpful. Neither of them were pushy - excellent service from both. Met another couple of team members, all of which were all friendly and helpful!
Verified User
•
Apr 27, 2022
5.0/5
5.0/5
Extremely happy and satisfied beyond my expectations
Verified User
•
Apr 26, 2022
5.0/5
5.0/5
Sayed did a fantastic job finding and securing the ideal replacement for me.
Verified User
•
Apr 25, 2022
5.0/5
5.0/5
fabulous personal service from service advisor to engineer transformed our view of Basingstoke Audi service, we had transferred to using Reading Audi but will switch back to basingstoke.
Verified User
•
Apr 21, 2022
5.0/5
5.0/5
I decided to keep my car for a little longer but will be back
Verified User
•
Apr 17, 2022
4.0/5
4.0/5
Various comments submitted to main Audi survey. Good overall but could be better.
Verified User
•
Apr 16, 2022
5.0/5
5.0/5
Sarah was superb in efficiently booking the car in and offering a complimentary hire car, kept me in touch and the work was completed ahead of schedule, returning to me a cleaned and valeted vehicle. I was also offered £150 towards something of my choice as compensation for having to wait so long for the correct parts to arrive in Basingstoke, this was unexpected and very welcome, it made my day!!
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
No everything was as expected by me from Audi and it’s staff Than you.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Adrian Warren and his team were absolutely excellent and I was delighted with their approach to resolving the issues. Great people to do business with! Thank you.
Verified User
•
Apr 28, 2022
5.0/5
5.0/5
Once booked in, one reminder is sufficient. I received multiple reminders via email and text. The video didn't correlate with summary report of what work was required, however, quickly amended when pointed out. The customer service from Audi was absolutely superb
Verified User
•
Apr 27, 2022
5.0/5
5.0/5
Jake and Rene were extremely polite, friendly, knowledgeable and helpful. Neither of them were pushy - excellent service from both. Met another couple of team members, all of which were all friendly and helpful!
Verified User
•
Apr 27, 2022
5.0/5
5.0/5
Extremely happy and satisfied beyond my expectations
Verified User
•
Apr 26, 2022
5.0/5
5.0/5
Sayed did a fantastic job finding and securing the ideal replacement for me.
Verified User
•
Apr 25, 2022
5.0/5
5.0/5
fabulous personal service from service advisor to engineer transformed our view of Basingstoke Audi service, we had transferred to using Reading Audi but will switch back to basingstoke.
Verified User
•
Apr 21, 2022
5.0/5
5.0/5
I decided to keep my car for a little longer but will be back
Verified User
•
Apr 17, 2022
4.0/5
4.0/5
Various comments submitted to main Audi survey. Good overall but could be better.
Verified User
•
Apr 16, 2022
5.0/5
5.0/5
Sarah was superb in efficiently booking the car in and offering a complimentary hire car, kept me in touch and the work was completed ahead of schedule, returning to me a cleaned and valeted vehicle. I was also offered £150 towards something of my choice as compensation for having to wait so long for the correct parts to arrive in Basingstoke, this was unexpected and very welcome, it made my day!!
Verified User
•
Apr 11, 2022
5.0/5
5.0/5
No everything was as expected by me from Audi and it’s staff Than you.