The building needs cleaning, renovation, and maintenance. The bathroom was disgusting, with grimy broken tiles. It was morning and the hand soap dispenser was already empty. The waiting rooms were dingy and smelly. Baystate, do better.That said, the staff was exceptional. Fromthe manager in the front office to the hygienist and assistant, to Dr. Song, everyone was very caring and professional. They made up for the shabby building! I hope Baystate makes their workplace a bit nicer.

they dont care if you have sensory issues or special needs they are rough handling and i dont want to go back

The dentist had me waiting an hour and hadn’t seen me so I left. I have high blood pressure and Diabetes and that was not good treatment.