I would have liked to make an appointment for another cleaning in 6 months as recommended by the ADA. However, I was told that the office was booking out 1 year. That is unacceptable. Perhaps you have too many patients if you can't accomodate patient services at recommended times.

Staff were kind and took the time to explain

I needed to book a separate appointment to be seen by the doctor. I should not need to schedule an additional appointment to be seen by the doctor. I understand being understaffed, but it's an expectation that the whole appointment would be completed in one day - I wouldn't have minded waiting for the doctor to finish with another patient, but instead, I was placed on a cancellation list.

Schedule is on time, always.The Staff is always courteous. If they make me wait while they give other patients/clients their full attention, then when I interact with them, they provide me their full attention. I respect and appreciate that. Clinical care - I always get top notch care by Katlyn, or at times other dental hygienist and dentists. Billing is explained thoroughly when I ask. Insurance and my costs continue to increase.

The assistant/tech was very kind and front desk ladies were incredibly helpful as well. I didn't feel like the dentist cared about me as a patient. She didn't explain what my tooth situation was, and wouldnt even tell me how many fillings I would need (I knew I needed a lot). It felt like I had to pull answers from her about her opinion on my situation. She was pretty blunt and scoffed at me when I asked exactly how many cavities I had. She made the tech tell me instead. Went somewhere else.

Good

Everyone was welcoming and professional!

Can someone call me 413 244 8834. My prescription never went to cvs on Saturday. Consequently I am getting worse

Westfield - Connie Dental Assistant was Great but the Dentist Indu Yadav, DMDwas horrible.. She was too busy worrying about my insurance and what it would cover rather than my mouth. Not once did she look in my mouth, it was all about the money.The Dentist Job is to do work the Customer/Patient Requests or required, The Billing Department handles the insurance.She basically discriminated due to my insurance status.

The hygienist, Lisa, was fucking rude as hell. I've had similar issues with another hygienist here, Olga. Seems like an issue with the practice rather than any particular person. You should make sure your staff conduct themselves with common courtesy, politeness, and respect so that you don't look so unprofessional in the future.