9/10. Half point off for not mentioned the mandatory monthly charge for Protection/Insurance during the quote process. Half point off for not showing pricing on the website. Last year when I was shopping for storage units, you had pricing and the sign-up flow on the website.

The facility is always clean and neat. The access hours are good and the office staff were always polite.

Great people to work with. Since I have never used a storage facility before, Phil at the Wake Forest facility was through in explaining how things worked. The price for the unit was very reasonable; I used a truck from them to bring my furniture into the unit at the cost of gas used, so convenient. Between selling a home and buying another home, at the same time, this was a God send to all the other things one has to deal with. Thank you, Phil for all of the help. GW

Ease of use. Price is a little high for a storage unit. But front desk employee was very nice and knowledgeable.

Clean facility. Friendly staff. Easy move out process!

Increased cost

Because that’s my final answer

good service by manager

We never have any problems and phil was very helpful and nice, while we were moving out unit around

Clean and extremely helpful staff