it's a great facility, I guess a little pricey but you get what you pay for. I really like Chris, my check-in and check-out guy. Super friendly and knowledgeable.professional, fast, super friendly

They made my whole family feel comfortable there, thanks for the great experience.They were upfront about the vehicle & were informative of what would come with. I got to take my time deciding on my purchase, it wasn't pushed on me

Rodney was fantastic to work with. He was open and honest with feed back and was able to get us everything we were looking for in a SUV.

I would have liked to see additional rebates and financing options directly from the manufacturer. While the current offer was acceptable, more incentives would have made it a stronger deal.

They diagnosed my concern properly and promptly, ordered the needed parts and called me when it arrived and was able to schedule my next appointment with them. Chris was there and heard my concerns and acted fast to solve all of it. Also, I saw the tech (kou) who checked the underneath parts of my car for possible damages (which I didn’t expect) especially with the weather that we have in Wisconsin. Keep it up!My experience there last visit was awesome!

Scheduling is overall easy, but the main telephone tree/operator system that is set up makes it hard to speak directly to service desk/technician to explain and diagnose problem.The refreshment selection is the smallest I’ve dealt with at any dealership I’ve been to. No soda options for drinks and no snacks so if you are stuck there for an extended time, there are limited options.Problem still persistentStill have same issue after brought invoice for the same problem.Again the staff is friendly it was just a shame they could not solve the issue with my vehicle.The staff is friendly but unfortunately they could not solve the problem with my vehicle

I had a very short wait time and was kept informed of the status of my service while I was waiting. Very clean bathroom and waiting area.Great customer service

Everything from start to finish was great!!Our sales advisor, Lucas, was amazing! He was the best with knowledge, patience, and genuine care that we have ever experienced in our many business transactions. We will definitely recommend Lucas at Bergstrom Automotive to our friends and family! The entire team from Lucas, to finance, to management, to tech support Bergstrom was the best!

A complimentary car wash would have been nice.

NoGreat service and prompt.