They now started credit card service fee.Unfortunately, they now add credit card service fee.Quick appointment and good service

these surveys are stupid

Everything went smoothly the service writer was very professional

Very efficient and accommodating.Service advisor was very thorough. No pressure to purchase additional parts and services.

Service dept tok care of service I came for plus a recall we needed and also another recall which we had not gotten notice of yet.

Overall a very good experience.Austin Anderson took a lot of time showing me the Outlander, test driving and demonstrating features.

Bergstrom Mitsubishi did a great job helping me get the car I was looking for in a quick and professional manner.Friendly and easy to work with

They are a great dealership and very easy to do business with.

I visited BERGSTROM Mitsubishi on August 7, 2025 for a scheduled recall and oil change service. I want to start by thanking the service team for completing those two items smoothly and efficiently—the oil change and recall were handled very well.However, I’d like to share some constructive feedback regarding a couple of concerns I brought up during my visit:Window Visor IssueI raised a concern about my window visors, which were originally installed at your location back in September 2023. I only noticed the issue (missing locking tabs -ALL window visors) in July 2025 while cleaning the windows. Initially, I was told that since the warranty had lapsed and there was no proof of fault, nothing could be done unless I paid 50% of the cost. I understand policy limitations, but I felt that the concern wasn’t fully considered until I pushed for more support and requested management involvement. Only then did the team reach out to Mitsubishi directly, which ultimately led to a resolution. I appreciate that it was taken care of in the end, but I believe this could have been addressed with more willingness earlier in the process.Rear Left Door Lock - Resolved August 12, 2025I also reported that the left rear passenger door lock doesn’t fully go down when locked. I was initially told this was "just a cosmetic issue" since the locking mechanism still functions. From my perspective, this was a safety concern, as a partially exposed lock can cause confusion or concern for passengers. It was frustrating that this was initially dismissed until I contacted Mitsubishi corporate, which finally led to a resolution a few days later.I want to emphasize that while I appreciate the final outcomes, it felt like both of these issues required me to push harder than I should have had to for valid concerns to be addressed. I hope this feedback can be used constructively to improve how future concerns are handled—particularly in listening to customers and escalating issues when needed, without making them feel like they are being blocked or dismissed.Thank you again to the staff who did eventually help resolve these issues. I look forward to smoother service experiences moving forward.Sincerely,Benjamin Dizon

felt my trade price should have been better