Bertera Mitsubishi
4.6/5
4.6 /5
64 Verified Reviews
526 Riverdale St, West Springfield, MA 01089, US
(413) 781-9047
64 Verified Reviews
2.0/5
2.0 /5
When you pay $750 for major service, they could have at least thrown in a car wash!Tell the sales person not to call people “buddy” when addressing and soliciting new car sales. Very disrespectful!

4.0/5
4.0 /5
Very quick and the employee at the desk was very polite

2.0/5
2.0 /5
I was sent an offer for a free $50 gift certificate if I test drove a new Mitsubishi. So while my car was in for service. I tested a few 2025 Mitsubishi Outlander Sport. I am considering buying a new car this year and since I like my outlander was considering another one among a few other brands. After the test drive I presented the sales associate the gift certificate and the steps he needed to take to get me my gift card redeemed He acted surprised and even questioned if I had the right dealership even though the dealerships name was printed right on the card. He said he would take care of it because the sales manager was out. Its been over a week and no word on my gift certificate however I did received another identical email with the same offer last week as if they had no idea I had tried to redeem the first offer. This doesn't inspire confidence in your sales staff or your dealership if you make promises you don't keep.

5.0/5
5.0 /5
Great service ! Was traveling from Minnesota and needed an oil change . Got me in on the same day !

5.0/5
5.0 /5
Of course I wanted more for my trade in.The purchase went amooth and all my questions were answered quickly.

5.0/5
5.0 /5
It was a surprising better than expected experience going to a dealer. I will use them again.Honestly, I was surprised as I am a bit shy on dealers with pricing and service. Tim really accommodated a date request and the pricing was much better than I expected. I would definitely use them again and recommend them as well.

5.0/5
5.0 /5
Great team of workers in the service department, always take great care of me and reasonable time.Always very kind, helpful and always explains everything to me! Excellent customer service..

5.0/5
5.0 /5
Entire experience was amazing. Been a loyal customer of Tim’s for years and I’ll never leave him! He is so friendly and helpful, I tell everyone to go to him!Amazing staff! Tim was so helpful and so friendly!

2.0/5
2.0 /5
Recall on my careI went back to work and was called when my car was redyCame in for a recall

5.0/5
5.0 /5
great customer service. never had any issues. Friendly and professional staff. over all great.