I forgot the agents name but due to an accident on the highway I was stuck in traffic and he was very accommodating in staying a bit later than 5:00 pm if need be. I really appreciated that and told others how nice that was.Very professional.

Great customer service that cares about customers and their health and wellbeing and also cares enough to make sure you are happy and comfortable with the service of your vehicle. The service manager Tim is always looking to improve your vehicle experience and provide feedback on what to expect when you have your vehicle serviced. Overall customer satisfaction is very important for this dealership.

West Springfield Mitsubishi is one of the best dealerships around and continues to provide excellent customer service.

Since there are no Mitsubishi dealerships in Hartford County it would br beneficial if there were loaner cars available for all day service.Service was excellent.

Went for an oil change and Tim reminded me that my new tires needed a rotation.I kept updated on what my car needs.

Only seen coffee.Services was quick . Adviser Tom was very customer friendly

Awesome service and staff

I always get great customer service at the desk