Overall very pleasant. I don’t remember the gentleman’s name who helped me but very nice. In the past I have not had great experience with the service department, but this experience was pleasant. Had a 1:20 appt and vehicle was completed by 2:00. I hope Bill Estes keeps this up and goes back to honoring appt times. Hopefully, they are getting back to the pre 2020 customer service standards because for about three years it was TERRIBLE.
Anonymous
•
Jan 23, 2026
5.0/5
5.0/5
Cold rainy day purchase
Anonymous
•
Jan 22, 2026
5.0/5
5.0/5
JR and Dylan did a great job and were very professional.
Anonymous
•
Jan 19, 2026
5.0/5
5.0/5
Very good
Anonymous
•
Jan 18, 2026
5.0/5
5.0/5
We had a wonderful and easy experience!
Anonymous
•
Jan 11, 2026
5.0/5
5.0/5
JR White with Bill Estes Ford in Brownsburg, IN is a superb salesman and has excellent customer service skills. His professionalism shines through every time we deal with him. He is very attentive to his customers needs and follows through with requests in a timely fashion. I hope to continue to do business with him for many years to come.
Overall very pleasant. I don’t remember the gentleman’s name who helped me but very nice. In the past I have not had great experience with the service department, but this experience was pleasant. Had a 1:20 appt and vehicle was completed by 2:00. I hope Bill Estes keeps this up and goes back to honoring appt times. Hopefully, they are getting back to the pre 2020 customer service standards because for about three years it was TERRIBLE.
Anonymous
•
Jan 23, 2026
5.0/5
5.0/5
Cold rainy day purchase
Anonymous
•
Jan 22, 2026
5.0/5
5.0/5
JR and Dylan did a great job and were very professional.
Anonymous
•
Jan 19, 2026
5.0/5
5.0/5
Very good
Anonymous
•
Jan 18, 2026
5.0/5
5.0/5
We had a wonderful and easy experience!
Anonymous
•
Jan 11, 2026
5.0/5
5.0/5
JR White with Bill Estes Ford in Brownsburg, IN is a superb salesman and has excellent customer service skills. His professionalism shines through every time we deal with him. He is very attentive to his customers needs and follows through with requests in a timely fashion. I hope to continue to do business with him for many years to come.