JB was incredible to work with! Would recommend him to anyway shopping for a car

Was in for The Works. Car done in timely manner. Hurrah, the driver's seat had not been moved way fwd & left there!!!!!! "Check out" desk gone from waiting room, service desk could not take a check for pmt. Suppose there is somewhere else in the bldg where I could've done that. Didn't feel like going to wherever to handle it, so used charge card. I will continue to come to Bill Estes Ford.

Excellent experience with Sales, Finance, etc.

The staff was very professional and the service was done timely.

Always phenomenal customer Service. I always prefer working with Steve Angle. He listens and works with me to get what I want.

It was the bomb, the team rocks!

Walk in with intent to schedule. I was able to be be fit and was out the door as projected

They did a very good job and did it was done in a decent amount of time

I stopped by on Wednesday to to see an Expedition that I found online. I met Mitchel Dotson when I entered the dealership and told him what vehicle I was looking for. He was unable to find the vehicle, but eventually figured out that it was at the detail shop, so Mitch drove me there to see the vehicle. I made an appointment to come back on Friday, with my wife, to see if we could work a deal. Mitch made the entire process easy. We were able to work a deal without much work and we drove home with the vehicle. The only complaint I have is that it was raining when we at Bill Estes, and we did not notice the good of the vehicle had deep, excessive scratches on the hood until we got home and saw the vehicle dried off. I would have appreciated it if this would have been disclosed to us, as it is bad enough that the hood needs to be painted. 60k Ford certified used car shouldn’t need paint.

Was able to get in the same day and time to complete the work was good