Thank you

Brian Brickler was very helpful ,and courteous.

Satisfied will Bill Estes Ford as my dealer and the service they have provided. Bummed that I have had as much trouble with both my 2018 Fords. Ford Flex was purchased brand new and has less than 10,000 miles currently. (thank goodness we don't drive it much) 2018 Ford F150 had a well-known vacuum leak on the 4 wheel drive causing grinding of the gears. I had to pay for that fix out of pocket. Well known that the timing chain wears out causing excessive noise and had to pay for that fix as well. Two weeks without my truck and it only had 64,000 miles. I feel bad for the service guys having to make these calls to the customers.

As usual, nice experience w/ Bill Estes Ford! DB

Mitchel and Zach were great.

Very quick and efficient.

Very helpful

Stephen in Commercial sales was kind enough to pick me up at the airport after business hours and drop me off at my hotel. He also picked me up at the hotel and drove me to the dealership where the truck was waiting clean and full of fuel. The paperwork went smoothly and I was on my way! They sell vehicles and they do it well!

Tyler had worked with me before and was very friendly and got my problem fixed in one hour. I had diagnostic work done over a year ago and the problem was getting worse. I thought I would drive to the dealership and see what the cost would be and when could I get it repaired. The cost went up less than $20 and he could have a tech start on it right away. I was very surprised and happy. It was repaired within an hour and I was on my way! I have always been treated fairly and with respect by Tyler and everyone else.

it was a good experience, wasn't there all day buying a car. Finance person was very efficient, had all documents prepared and ready to go. The dealer that we dealt with in Illinois was very efficient also, maybe because we bought so many cars and trucks form them. I hope these can become a long term association between us.