We are so gratefull with Old Mike attention

The entire staff was very friendly.

JB was great. Enjoyed working with him. Sales team was honest and fair. 2nd vehicle purchased from Bill Estes, and plan to continue to purchase vehicles there.

The process was long but good customer service was in their best interest.

While the work to be done was described before it was done and I believe it was done (hard to check an alignment on my own), I was disappointed by the condition of the car when it was returned to me. The driver's seat was significantly further back and somewhat lower than when I brought it in. I appreciate that there are not preset settings for the seat, but there was an obvious difference from where things were when I brought the truck in. In addition, the passenger seat was in full recline and was close to all the way back from the dashboard. There was also some water in the cup holder although that may be from a leaky seal on the windshield. On the whole, these are not big problems, but it was disappointing to sit in the bay and try to get the truck back to a state where I (and a passenger) were comfortable. Sincerely, Mark Kannowski

Cheryl was a great sales person. She was very helpful and I didn't feel pressured at all. Everyone there at Bill Estes was excellent. I also appreciated the tech help at the end explaining all the new features of my new car. Would definitely recommend Bill Estes Ford to others!

Mitchel and the team helped me get out of a vehicle that I decided I didn’t like after 3 months and into another truck, a 2021 f150 xlt.

Great service

It was good

My visit, as always, was pleasant. My service writer, Tyler, was, informative and helpful. In addition to my oil change, I had messed up the trailer plug in. Tyler evaluated it and came up with a resolution. I always enjoy coming to Bill Estes, folks are friendly and kinda make ya feel like family. Always a good visit. Thanks for the opportunity to reply. v/r Art Johnson