Bill Estes Ford
4.9/5
4.9 /5
2,229 Verified Reviews
450 East Northfield Dr, Brownsburg, IN 46112, US
(317) 790-3264
2,229 Verified Reviews
5.0/5
5.0 /5
Awesome customer service

5.0/5
5.0 /5
Cheri was a great consultant and did everything she could to help out. Friendly and all around great attitude.

5.0/5
5.0 /5
Flawless I will be purchasing my next car from here

5.0/5
5.0 /5
Cheri was great and everything was super easy! Will definitely be back!

4.0/5
4.0 /5
You service staff keep me up to date on the progress of my key fob problem ,and the cost to repair. All while I wait. Thank you

Pete
Oct 6, 2021
5.0/5
5.0 /5
Mike Parham was excellent to work with. He went above and beyond. The negotiations weren't painful like other places. Darryl Humbracht was very informative and made the financial side of things a breeze. Everyone stayed after closing time and didn't act like they were in a rush. I left the dealership after 9 pm and they seemed happy to be there. Note, we were there late because I showed up late to look at the car. The whole process was a breeze! I will definitely recommend to friends and family.

5.0/5
5.0 /5
It was a great experience

4.0/5
4.0 /5
All good other than the price keeps going up!

4.0/5
4.0 /5
The services provided were fine. Frustrations were with customer service and condition of car upon pickup: 1. I was contacted by customer service that my car was ready; however, I had just a few mins prior authorized additional services to be added. I authorized these additional services in less than 10 mins of the request. Found it hard to believe that $270 worth of additional services had been completed in 10 mins. I had to tell the customer service rep who didn't bother to wait more than 10 mins or check to see if I'd responded! 2. When the shuttle came to pick me up he was given an old address. No one asked if my information was current at drop-off. This should be a standard question! 3. I didn't discover until the next morning that my lights had been turned off. Imagine my frustration at 7:20am while driving my child to school that the navigation screen was blindingly bright causing distractions while driving! It was only when I arrived at the school that I discovered my lights had been turned off. This needs to be a post-service check for every vehicle!

5.0/5
5.0 /5
Service was Fantastic and easy to work with Tyler!