Service advisor was phenomenal to work with. I will be back based on my experience with him. Definitely represents your dealership well. And the price was right, this time

AverageAutomobile was not cleaned after service was completed

Wonderful

The work was too expensive and I had too much trouble with the service advisor, Nick. He took my order in the morning and I received a text from him saying contact him anytime to get updates, etc. I tried contacting him 2 times by text and 3 times by phone to no avail. After being put on hold each time I called, it took me entirely too long just to see if my truck was done. Then I found out he left the dealership early that day and no one picked up the responsibility for my vehicle. Moreover, you want me to agree to the endless legal content in the Terms of Service. I only do so to make sure you get this message. Finally, I an interested in a new truck, but this kind of service is making me begin my look elsewhere.

Vehicle spent 13 days in the shop due to connectivity issues. All the steps the Ford engineers made the tech go through failed and ultimately resulted in modem being hard reset. Situation could have been resolved in a day or two. Service advisor showed little concern, did not call numerous times after stating he would call me. My vehicle only has 6k miles on it and I wasn’t offered a loaner vehicle. Only received loaner after calling Ford Customer service and complaining. Only then did I get into the Essential Loaner program. I should receive a loaner anytime this vehicle is in the shop until warranty expires.

Fast service!

Service was ok. But the communication was absolutely the worst. I emailed my service advisor a few times. Never responded. And did not with text. When I would call I was always to he was “busy” with a customer and that he would call back. Then would not get a call back for 2-3days. Very disappointing.You would think someone would have the courtesy to at least give an update when your customer calls

Service at Bill Estes is always great.

My vehicle was kept for 7 weeks and I was charged 2 diagnostic fees. $360 and almost 2 months without my vehicle for nothing.

Marco was extremely helpful and kept me up to date with the service process. He took the time to talk through additional recommended services, and gave me his direct number to call or text in case I had questions. Honestly, working with Marco as the service advisor this time was the best experience I’ve had so far with the Bill Estes Ford service department. I appreciate his diligence and help!