Everyone was very professional and efficient.

I had an extremely disappointing experience at Bill Estes Ford due to constant miscommunication, conflicting stories from the service Advisor Blake Valentine, and a complete lack of accountability from everyone involved. I brought my 2020 F-150 in for a leak check and brake service, and instead spent days chasing updates, receiving different explanations from every person I spoke to, and struggling to get clear answers about what was actually happening with my vehicle. Despite being told I would receive estimates before any work was done, they "resurfaced rotors"and replaced them several times; communication from my advisor was unreliable at best.Most concerning, my moonroof—which was fully functional when I dropped the truck off—was damaged while in their custody. Even though the dealership eventually admitted it broke during their inspection/fixing, I was still forced to pay nearly $6,000 for the repair. Between the lack of transparency, the conflicting information, and the financial burden created by damage I did not cause, this has been the most frustrating service experience I’ve ever had.

I always get top notch, trustworthy service when I'm there!

I wasn't happy about the oil on my driveway.

Issues not completely resolved

Great

Oil change and recall but I had to wait three hours.

Great service! Friendly and knowledgeable staff!

Service advisor was phenomenal to work with. I will be back based on my experience with him. Definitely represents your dealership well. And the price was right, this time

AverageAutomobile was not cleaned after service was completed