Making the appointment through the call center was not good. The gentleman I booked my appointment with assured me the part I needed would be ordered and waiting for me in on appointment day. This was over a week before the appointment. Fortunately, my husband stopped by the Brownsburg service area and spoke with a team member. My appointment showed up on the books, however the part had not been ordered. He was told that the part couldn’t be ordered until they had my VIN number. Hmmmm, why did the other guy tell me the part would be ordered. The part was finally ordered two days before my appointment so on the day of my appointment it was there and the work was able to be completed. The service at Brownsburg Service Dept. was great! However, making appointments through the call center stinks. I wish I could call and make an appointment with the service department directly.

I hate AI and find it to be a lack of communication, but I know it’s the way of the future and when it comes to doing business it is less personal than actually talking to a human. I just have to get over it. Once my car is in your hands, I trust Your mechanics, just wish I could talk to a real person when making appointments.

Had a recall repair and some other regular maintenance issues taken of. Marco did a great job keeping me informed.

Convenient and reasonably priced.

Service personnel were wonderful.It took about 4 hours for an oil change &tire rotation.

Everything was super easy and convenient. I had a great experience and will be back because of the great service I got from Blake.

They always do a good job. Just took a whole to get done

Did exactly what I wanted

Fine

Good