Bill Estes Toyota
4.8/5
4.8 /5
234 Verified Reviews
3232 Harper Rd, Indianapolis, IN 46240, US
(317) 434-6990
234 Verified Reviews
5.0/5
5.0 /5
Mike and Justin treated us very well

3.0/5
3.0 /5
Our Salesperson and cashier were very personable and very helpful, and both get 5 stars. The dealership gets 1 star, giving overall satisfaction 3 stars. This is because its clear that the policy of the dealership is to sell the Carplay App under the guise of conflating the compulsory registration online with Toyota with the Carplay App, which you later find out that it is a $300/yr subscription. On digging deeper, AT&T offer a pay-as-you-go subscribe/cancel monthly, which is ideal when you might only want Carplay when going on long trips, rather than just going to work and local trips. most of the year. This should be clearly articulated at the point of sale.Second, on checkout the dealership presents the buyer with a 'table mat menu' of insurance options totaling thousands of $. This is terrible policy. The buyer (having just spent $50,000, and everyone (including us) wanting to leave for the day, is then left trying to rapidly figure out what options to add on, without any time to read the terms and conditions. The dealership should offer full coverage of all options for 24 h, and allow the buyer time to carefully consider each option and thoroughly understand the terms and conditions of each option before deciding on which options to buy.

5.0/5
5.0 /5
Great experience. Great car.

3.0/5
3.0 /5
The truck is bought hadn't been thru service and had to wait. I felt service could have done a better job. The tires needed rotated and an alignment as the steering wheel was turned to the right when driving straight.

5.0/5
5.0 /5
Will was professional, knowledgeable, and friendly! Made the process from start to finish quick and painless.

5.0/5
5.0 /5
Michael and Alicia were knowledgeable and quick

5.0/5
5.0 /5
Good experience from start to finish

5.0/5
5.0 /5
Justin did a wonderful job working with us. Very knowledgeable, friendly, and helpful.

5.0/5
5.0 /5
On the purchase of our new special order car Will Fitzsimmons took over for our original sales person who had quit. He communicated well and made sure everything went according to plan. So glad we ended up in his hands!

5.0/5
5.0 /5
Justin and Scott were great to work with, the process was very efficient.