Bill Estes Toyota Service Department
4.8/5
4.8 /5
266 Verified Reviews
9419 Aronson Dr, Indianapolis, IN 46240, US
(317) 434-6990
266 Verified Reviews
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5.0/5
5.0 /5
Brianna was great! She was very responsive and helpful.

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5.0/5
5.0 /5
Excelente servicio y atenciΓ³n!

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5.0/5
5.0 /5
Routine service on a leased vehicle. Wait wax about an hour and half, if I remember correctly.

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5.0/5
5.0 /5
Great

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5.0/5
5.0 /5
Experience went great

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5.0/5
5.0 /5
Because I made my appointment online a day are so before hand, I was expected.

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5.0/5
5.0 /5
My experience was very good

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5.0/5
5.0 /5
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3.0/5
3.0 /5
Scheduled an oil change. After one hour I checked on my car to discover it was still in the waiting line. Emil helped me and got the car in. I received a text telling me my water pump was leaking ($633.15), my spark plugs were toast ($337.28), my PVC valve needed replacing ($763.12), my cooling system needed flushed and refilled ($179.95), and inverter coolant replaced ($220.00). All for a total of $2,211.40. I was horrified. When I asked my service consultant, Jared, about the findings he explained that this was a special inspection done at 120,000 miles. He also explained that these repairs would not have been discovered prior as the inspections during regular service did not include these items. I have a trip planned next week and am now forced to come up with the $$ for the repairs. I have used your dealership since 2015. I am gutted.

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4.0/5
4.0 /5
Advisor did not have correct info resulting in a confused phone call with incorrect pricingIt was resolved by advisor