Amiel was very thorough and helpful when i got my car serviced. He is amazing and friendly as well as the whole BMW medford staff

I called at the last minute & they were able to schedule my car to be checked out.

Great experience they were above and beyond for service too. They washed my car from the outside after my service was done extremely polite too. The videos they sent me for the service on my vehicle helps me understand what they were doing and where they were doing with video proof. I’ll definitely be coming back here.

Amiel was great and the communications were smooth and detailed the whole way through

Seamless

Despite a bit of difficulty getting to someone as my car was being towed to you late on a Friday, once your software specialist was there on Monday, the software reset went very well and the car was ready and folly back to normal Monday afternoon.

Customer service, time

Laurevans and the bmw service team were A+ all around. Also what product was used to clean my windshield?! It’s fantastic! Thanks for the service and returning me a clean car

This was a follow up from a previous repair. The work was done very quickly while I waited and there was no charge.

Overall it was a pleasant and straightforward process. It took me less than 15 mins to get my car in, confirm the service details and out with a loaner.The only reason I gave 4 stars is that my car supposed to be vacuum cleaned and washed but they did a shabby job at the cleaning and carwash.