BMW of Midlothian
4.9/5
4.9 /5
2,155 Verified Reviews
12100 Midlothian Turnpike, Midlothian, VA 23113, US
(804) 361-8758
2,155 Verified Reviews
5.0/5
5.0 /5
The staff was helpful and pleasant. The amount of time they estimated for the service was accurate.

5.0/5
5.0 /5
As always, communication throughout the entire experience is wonderful...the staff is friendly and helpful.

5.0/5
5.0 /5
Good customer service as always. The main reason I return to get my vehicle serviced here.

5.0/5
5.0 /5
Service was prompt and hassle-free.

5.0/5
5.0 /5
Two thumbs up

4.0/5
4.0 /5
Scot who handled the car was great in person and on the phone. He explained everything clearly and responded to my phone calls in a timely fashion. But other people that I talked with on the phone or in person were short and one time almost surly. Example: When dropping off the car there were three people doing paperwork in front of me and another person waiting in line. We waited at least ten minutes before someone even made eye contact. It was kind of weird. The big fix was a headlight. Dropped the car off January 6 car was not finished until January 18. There was an issue with the first headlight that was installed but no offer for a complimentary car or discount.

5.0/5
5.0 /5
Dropped off my car. Assessment and repairs done very quickly. Picked up the car with no issues.

5.0/5
5.0 /5
Very well professional

5.0/5
5.0 /5
Excellent service and on time.

5.0/5
5.0 /5
Excellent customer service. We felt that purchasing our 2023 BMW X1 was a very enjoyable and satisfying experience. Our sales rep, EJ, was knowledgeable and helped us immensely with the entire process.