Excellent customer service. We felt that purchasing our 2023 BMW X1 was a very enjoyable and satisfying experience. Our sales rep, EJ, was knowledgeable and helped us immensely with the entire process.

This was a remote purchase that occurred because I previously expressed interest in an M240 that was pre-ordered by a Richmond BMW Midlothian client. When that deal fell through, I received a call. We completed a purchase agreement on-line and over the phone in a short period of time.It is always a pleasure to work with honest, reliable, and congenial professionals. This describes the entire interaction with Richmond BMW. Literally everyone that we interacted with in the dealership was friendly and professional. I would HIGHLY RECOMMEND anyone to do business with this dealership.

Cassie was excellent. The process was smooth and easy to follow.My one complaint is I was made to understand the i4 had semi autonomous highway driving and radar guided cruise control with the premium package. It does not. That is disappointing as I spent the extra funds for that feature, and also my 2019 Toyota has at least the radar guided cruise control so it's surprising a luxury car wouldn't.Still, let me be 100% clear, Cassie was a pleasure to work with and I would absolutely recommend her to my friends and family in Midlothian and the surrounding area.

Nice, accommodating, friendly knowledgeable

Aaron and Rebecca were awesome as always

Matt is the best. He is exceptional and always a pleasure to work with. There isn’t a time where I didn’t have a great experience with Matt.

Excellent Service as always. Reliable!!!

I was in and out and the job done.

Great service

This is the best buying experience we have ever had, and we have had many good ones. Great car, and experience. Highly recommended