Rebecca was great! Thankful to be able to work with the same person from test drive to final signature. Instead of being passed from person to person like at other dealerships. I felt like we received a fair price/deal.

I stopped in to see what you had and met Clay Rogers - I mentioned bmw blue on a 1X xdrive would be a nice choice for me-within 2 days he called me and had the vehicle Clay was very patient with me and is great to talk to. Clay knows his inventory and the bells and whistles He showed me many options and stayed late to assist me. Rebecca Mike and Alex in finance we’re super patient with me as well. I was nervous to buy but they helped me feel not only less nervous but excited!I’ll definitely refer people to Clay Rogers!

Quick process

Took care of a recall issue promptly!

Amazing teamwork! I’m truly impressed and pleased as to how everything came together! Especially considering this was a long distance transaction! I salute Justin my sales representative and Rebecca my finance manager for doing what you do best, customer satisfaction! You guys and gals “Rock!”

Clay, Alex and Justin went above an beyond to help my wife pick out her new car and make our trade in process seamless. Previously we were in our forth lease with a dealership in NC, where we lived before moving to VA. I look forward to having that same kind of long term relationship with the team at Richmond BMW Midlothian.

Lance M. provided exceptional customer service from the start to finish of my appointment. He kept me informed every step of the way and resolved my questions/issues in a timely manner.

Once again, the incredible group at Midlothian BMW delivered an amazing experience. The effort and communication were second to none. Thanks to Aaron, Balaji, Matt, and everyone else who was a part of this experience.

Over all excellent!Lance is a GREAT service advisor!!

Informative approach, but not pressuring, from the sales staff and management.