I buy all of my BMWs from James at BMW of Richmond because he understands what "Great" customer service. As the GM, he's very personable and approachable. Truly a no pressure business environment. I will be getting the new M3 from James real soon. Kitchen Golf
William
•
Mar 17, 2021
5.0/5
5.0/5
Great service as usual!
Ted
•
Mar 15, 2021
5.0/5
5.0/5
Nice quiet atmosphere and being able to see my car while in service from the window.
Jeffrey
•
Mar 15, 2021
5.0/5
5.0/5
Excellent service from my service righter Mat Underwood kept well informed
Toy
•
Mar 15, 2021
5.0/5
5.0/5
Everything went well. Just sooooo expensive, everytime I come.
Kyle
•
Mar 15, 2021
5.0/5
5.0/5
Smooth and easy
Sidney
•
Mar 14, 2021
5.0/5
5.0/5
Dealing w/Scott is a pleasure. He remembers how I like things and sees that my car is returned JUST RIGHT. Technicians deserve cudos for the excellent work and keeping the car at least as clean as when they got it. THANKS!
Mary
•
Mar 12, 2021
5.0/5
5.0/5
Pleasant
Kathryn
•
Mar 12, 2021
5.0/5
5.0/5
Excellent service and communication!
Anthony
•
Mar 11, 2021
5.0/5
5.0/5
I showed up unexpected with a small water issue(leaking around the sunroof). I was met by a gentleman who showed me where to bring the car(first time there). He explained what was going to happen, I hung out for two hours (not worried about the time since I did not have an appointment). It was a very simple fix and I was on my way.
I buy all of my BMWs from James at BMW of Richmond because he understands what "Great" customer service. As the GM, he's very personable and approachable. Truly a no pressure business environment. I will be getting the new M3 from James real soon. Kitchen Golf
William
•
Mar 17, 2021
5.0/5
5.0/5
Great service as usual!
Ted
•
Mar 15, 2021
5.0/5
5.0/5
Nice quiet atmosphere and being able to see my car while in service from the window.
Jeffrey
•
Mar 15, 2021
5.0/5
5.0/5
Excellent service from my service righter Mat Underwood kept well informed
Toy
•
Mar 15, 2021
5.0/5
5.0/5
Everything went well. Just sooooo expensive, everytime I come.
Kyle
•
Mar 15, 2021
5.0/5
5.0/5
Smooth and easy
Sidney
•
Mar 14, 2021
5.0/5
5.0/5
Dealing w/Scott is a pleasure. He remembers how I like things and sees that my car is returned JUST RIGHT. Technicians deserve cudos for the excellent work and keeping the car at least as clean as when they got it. THANKS!
Mary
•
Mar 12, 2021
5.0/5
5.0/5
Pleasant
Kathryn
•
Mar 12, 2021
5.0/5
5.0/5
Excellent service and communication!
Anthony
•
Mar 11, 2021
5.0/5
5.0/5
I showed up unexpected with a small water issue(leaking around the sunroof). I was met by a gentleman who showed me where to bring the car(first time there). He explained what was going to happen, I hung out for two hours (not worried about the time since I did not have an appointment). It was a very simple fix and I was on my way.