The team at Crown Midlothian is fantastic, they are our go-to dealer. They diagnosed and ordered parts the same day that they received my vehicle from Fredericksburg. Since getting my 2013 (F02) 740Li xDrive back, it drives like new again. Highly recommended.

Thank you staff at Midlothian BMW for your friendly and professional care of my service needs for my favorite car.

Matt Underwood has been my advisor for the past 12 BMWs that i have bought from Richmond BMW - Stress and worry free service has always been my experience. I love the small town dealership feel where everyone makes a point of knowing my name regardless of who made the sale. Lastly, the loaner car service is bar none but do have realistic expectations when it comes to scheduling in advance. Dr L Wright

Matt and the service team did an awesome job as usual!

Great service advisor and zdmservice service manager

I can only work with Scott at Richmond BMW. Scott always seem to have the customer service demeanor that is required qhen working with people. I can't say the same for some of the others. I know I have an older car but the attitude should always remain the same. Thank you Scott for always making me feel welcomed even if I have to spend an arm and leg on maintenance.

As a a newcomer to the BMW family, I was greeted warmly by Matt Underwood. The experience was flawless!

All services were completed as promised and customer service was excellent throughout.

I have had the pleasure to be seen at multiple BMW sites. This was by far the fastest and easiest. The service department is excellent.

Customer service was excellent, but cost as 2X high.