I continue to be a loyal customer after 12 years and without any doubt, Matt Underwood consistently hits the 5 star VIP service mark...Richmond BMW has become my "Cheers" - a place where everyone knows your name and always glad you came.

Scott (in the service department) was very nice, and went above and beyond to make sure I was satisfied with my services. He is very professional and has excellent customer service skills!

My experience at Midlothian, BMW in December 2018 in purchasing my 340i was pleasant and excellent as always. All the Sales Associates were exceedingly superb!! Bravo!!!

Service is always excellent! It starts from the moment you arrive and greeted by the service representatives. My car is always ready as promised and, oh yes, my car is always clean.

After a recent accident, I had chosen to have my car repaired at Richmond BMW-Midlothian, and I cannot say how much I appreciate the care and expertise in that was taken in returning my car to its original condition. I had had a minor accident both with mechanical, structural and body damage, etc., and Lance, my Service Adviser went out of his way to ensure everything was taken care of and my car returned to me just like new. Great job Lance and the entire service team at Midlothian BMW !!

Matt in the service department always does an excellent job. He's the reason we keep coming back.

The staff was professional,respectful and honest with me. Love them .

Prompt, informative, accommodating

Everyone at Midlothian BMW was extremely warm and made sure I felt comfortable with my very first car purchase. I'd absolutely recommend this dealership and all salespeople involved to anyone looking to purchase a car!

All work that needed to be addressed were professionally executed.