Prompt service with excellent explanations! Very friendly and accommodating in understanding our situation and providing for our needs. Also, they kept us informed about the progress of our repair.
Rick
•
Aug 10, 2024
5.0/5
5.0/5
First time at BMW of Richmond. Long time customer at Hendrick BMW in Charlotte, so had high expectations. Overall I’d say it was a comparable experience. Facilities not quite as nice, but staff and service were great.
Orbon
•
Aug 10, 2024
5.0/5
5.0/5
Service advisor was informative, transparent, and easy to work with.
Deborah
•
Aug 10, 2024
5.0/5
5.0/5
Everyone was professional and knowledgeable. The courtesy van driver was very friendly and helpful.
Gillian
•
Aug 10, 2024
5.0/5
5.0/5
It was quite pleasant and pressure free.
Nojir
•
Aug 9, 2024
5.0/5
5.0/5
Awesome service department I can’t imagine going anywhere else with my vehicle.
Colleen
•
Aug 9, 2024
5.0/5
5.0/5
Prompt service and good quality.
Maurice
•
Aug 9, 2024
5.0/5
5.0/5
Great group of guys that I dealt with .. super honest to me !! Appreciate you Jeff and Rebecca!
Steven
•
Aug 9, 2024
5.0/5
5.0/5
Finished up cosmetic work on my used car purchase
Portia
•
Aug 8, 2024
4.0/5
4.0/5
I liked there was no pressure to do other service than what I asked for and not a very long wait time was also good. However, my vehicle was not washed and cleaned as promised.
Prompt service with excellent explanations! Very friendly and accommodating in understanding our situation and providing for our needs. Also, they kept us informed about the progress of our repair.
Rick
•
Aug 10, 2024
5.0/5
5.0/5
First time at BMW of Richmond. Long time customer at Hendrick BMW in Charlotte, so had high expectations. Overall I’d say it was a comparable experience. Facilities not quite as nice, but staff and service were great.
Orbon
•
Aug 10, 2024
5.0/5
5.0/5
Service advisor was informative, transparent, and easy to work with.
Deborah
•
Aug 10, 2024
5.0/5
5.0/5
Everyone was professional and knowledgeable. The courtesy van driver was very friendly and helpful.
Gillian
•
Aug 10, 2024
5.0/5
5.0/5
It was quite pleasant and pressure free.
Nojir
•
Aug 9, 2024
5.0/5
5.0/5
Awesome service department I can’t imagine going anywhere else with my vehicle.
Colleen
•
Aug 9, 2024
5.0/5
5.0/5
Prompt service and good quality.
Maurice
•
Aug 9, 2024
5.0/5
5.0/5
Great group of guys that I dealt with .. super honest to me !! Appreciate you Jeff and Rebecca!
Steven
•
Aug 9, 2024
5.0/5
5.0/5
Finished up cosmetic work on my used car purchase
Portia
•
Aug 8, 2024
4.0/5
4.0/5
I liked there was no pressure to do other service than what I asked for and not a very long wait time was also good. However, my vehicle was not washed and cleaned as promised.