Professional and efficient. Customer Service was excellent.

Excellent service.

Excellent

This is our 13th BMW from Richmond BMW. Always a pleasure dealing with these folks.

Scott did an excellent job on getting my car in and out, all in the same day and on short notice.

I really liked the non-pressure relationship with the salesman. I also liked that no one was in a hurry, I got to spend as much time exploring and driving the truck as I needed. I drove 90 minutes to see the truck so the casual, no hurry feel was great. Due to the distance and time of day, my wife wasn't with me but I wanted her on the title and she needed to sign the paperwork. We discussed having her sign remotely but that turned out not to be an option. Then, someone at the dealership decided that they would send a rep to my house the following day with the necessary paperwork for my wife to sign. WAY ABOVE AND BEHOND, and very much appreciated!!!

Purchased a preowned BMW and drove it home the same day. Service was excellent!

Great service and people. My car had been down for 3 months. Ravin and Tim, along with their competent technicians, were able to get me up and running like always. Thanks.

Great service. Jeff kept me informed of the progress of my service, reviewed the work performed and explained the future service needs. Thanks Jeff

Timely and efficient