I did not have a favorable experience at Richmond BMW with the service manager however since working with the service manager Scott at Midlothian I am very pleased.

Great customer service.

I made my reservation for 1330 and it took two and a half hours.

Simply OUTSTANDING service from the time I brought the car in, until my car was ready! Jeff, my service advisor was a total professional. I would recommend him to anyone bring their car into service! In fact, all of the service advisors are knowledgeable and technically proficient!

Scott is always caring and attentive to my needs. He is courteous and professional. The manager is very helpful as if a representative is not around. Thank you Scott M.

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Great visit - allowed for early drop off, text when service was complete, and took care of inspection.

Tim was great. I had a loaner ready to go when I arrived. Once the issue had been diagnosed, Tim provided a detailed explanation and timeline. I kept the loaner for a few extra days until my part arrived and the car was fixed on schedule. Tim provided updates throughout and was great to work with.

Appreciated how quickly you all were able to work me in given I was from out of town and had an unexpected problem.

Great communication and timely service!