I did not have a favorable experience at Richmond BMW with the service manager however since working with the service manager Scott at Midlothian I am very pleased.
Anonymous
•
Mar 14, 2024
5.0/5
5.0/5
Great customer service.
Anonymous
•
Mar 11, 2024
4.0/5
4.0/5
I made my reservation for 1330 and it took two and a half hours.
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Simply OUTSTANDING service from the time I brought the car in, until my car was ready! Jeff, my service advisor was a total professional. I would recommend him to anyone bring their car into service! In fact, all of the service advisors are knowledgeable and technically proficient!
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Scott is always caring and attentive to my needs. He is courteous and professional. The manager is very helpful as if a representative is not around. Thank you Scott M.
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
N/A
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Great visit - allowed for early drop off, text when service was complete, and took care of inspection.
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Tim was great. I had a loaner ready to go when I arrived. Once the issue had been diagnosed, Tim provided a detailed explanation and timeline. I kept the loaner for a few extra days until my part arrived and the car was fixed on schedule. Tim provided updates throughout and was great to work with.
Anonymous
•
Mar 10, 2024
5.0/5
5.0/5
Appreciated how quickly you all were able to work me in given I was from out of town and had an unexpected problem.
I did not have a favorable experience at Richmond BMW with the service manager however since working with the service manager Scott at Midlothian I am very pleased.
Anonymous
•
Mar 14, 2024
5.0/5
5.0/5
Great customer service.
Anonymous
•
Mar 11, 2024
4.0/5
4.0/5
I made my reservation for 1330 and it took two and a half hours.
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Simply OUTSTANDING service from the time I brought the car in, until my car was ready! Jeff, my service advisor was a total professional. I would recommend him to anyone bring their car into service! In fact, all of the service advisors are knowledgeable and technically proficient!
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Scott is always caring and attentive to my needs. He is courteous and professional. The manager is very helpful as if a representative is not around. Thank you Scott M.
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
N/A
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Great visit - allowed for early drop off, text when service was complete, and took care of inspection.
Anonymous
•
Mar 11, 2024
5.0/5
5.0/5
Tim was great. I had a loaner ready to go when I arrived. Once the issue had been diagnosed, Tim provided a detailed explanation and timeline. I kept the loaner for a few extra days until my part arrived and the car was fixed on schedule. Tim provided updates throughout and was great to work with.
Anonymous
•
Mar 10, 2024
5.0/5
5.0/5
Appreciated how quickly you all were able to work me in given I was from out of town and had an unexpected problem.