It was great!

I am extremely disappointed with my experience at BMW. I brought my 2014 BMW 528i in because it was experiencing coolant-related issues. After performing a pressure test, I was told that everything checked out fine and that there were no leaks.The very same day after leaving the dealership, my car displayed a low coolant warning, the engine began overheating, and the expansion tank ended up empty. I had to return the vehicle, where I was later told the expansion tank had failed. After replacing it, I continued experiencing cooling system problems, including coolant disappearing from the reservoir with little to no visible leak.To make matters worse, I was then informed that my timing chain had significant slack, a serious issue that should have been identified during a thorough inspection, especially after the vehicle had already overheated. I also questioned whether the overheating may have caused engine damage, but I never received the level of transparency or reassurance I expected.I understand that mechanical issues can be complex, but what I cannot accept is paying for diagnostics and repairs only to have the same problem return immediately after leaving the dealership. A dealership should provide accurate diagnoses, communicate clearly, and stand behind its work.I expected better from a BMW service department. Instead, I experienced repeated trips back to the shop, inconsistent diagnoses, and a loss of confidence in the quality of the service I received. I hope BMW takes customer concerns like this more seriously and improves its diagnostic process so others don’t have to go through the same experience.

Horrible experience, lack of knowledge for your vehicle services, rude, technicians not knowledgeable on services they advise. Do not take your vehicle to this bmw ! They steal out your vehicle, break things under your hood . then try and cover their tracks ! If I could give them 0 stars I would ! This BMW seized my engine , then proceeded to lie about what happened!

Went in for oil change. Error code was displayed so a diagnostic test was performed. Needed a battery. This took over 5 hours. Otherwise pleased with service.

The staff was helpful but the cause of my dis functioning vehicle remained unknown

Josh & Reed go above and beyond to help!

Va was very kind and helpful

Efficient

Everything was great! Loaner car was wonderful and love the fuel allowance!

Very helpful answered all my questions