Well, the amazing thing is, I wasn’t going to even come into Richmond BMW. I was looking up on Google to find the correct amount of oil I needed to change my own oil and Richmond BMW’s ad popped up first thing. I went over and looked at the service specials and BMW is offering three years of oil changes for $250, which barely even covers the cost of supplies much less the service. So I jumped right on that I made an appointment, which I was able to get immediately because it was early in the morning and there were appointments still available.Then I had the great good fortune to have as my service manager Thomas Gemellaro, who is a fantastic person and a great asset to the BMW brand. I’m a car nut and I had a bunch of different questions which Tom patiently answered. , Since I know my cars, I can tell you they were all good answers too, because I know BMWs, having owned more than a dozen 3 series and M series convertibles over the past 30 years or so. Tom had the technicians check my car thoroughly, and determined that I also needed a wheel alignment. This was proven with a very expert video which, although it was a tiny image on the screen of my phone, clearly showed that there was feathering on the front tires caused by misalignment. I was just gob smacked by all the technology, the data in the unbelievably nice atmosphere and friendliness of the staff. I also want to call out Thomas Va Natale, who, it turns out(to no one surprise) is Tom Gemmalaro’s uncle, and the two of them sit together in the service office, dispensing Goodwill, and advice and answers to any questions. A customer has. They do this with the utmost courtesy and respect and patience like nothing I’ve ever seen before in my 71 years. So I want to tell you that I was completely “wowed” by the overall experience and I will always bring my car back to Richmond BMW. At least as long as you employ these two fine gentlemen (ha ha).

No issues. Car was serviced.

Staff very professional

Tom G was excellent as always. Prompt and quick to get service completed.

Great expereince. Service was conducted thoroughly and timely.

Finished on time no hassle about 20 different things that needed to be done thank you Va for taking good care of me and my car

Always efficient, knowledgeable, and friendly in this Service Dept. Thanks for the great customer service, Casey.

It was amazing

Wait for oil change wasn’t long, Tom checked me in quickly and they got started on my car right after. Tom was also very patient with me!

Service was timely and service advisor was personable. Good job on the car wash.