Courteous response. Timely work. Bmw ride and pick up.

I will always go to BMW to have my oil changed, due to the service package for the oil change that is offered. I will not do any major repairs at BMW any more due to they upgraded their system and auto repair work I had in 2025 was not recognized for the same repair work I had done in 2026. I had to have my oil filter housing gasket replaced twice. February 2025 and then again in May of 2026.Michael was my service advisor in 2024-2026, and is no longer with BMW.Casey was great and he did a wonderful job as the new service advisor, but it still does not change my experience from major repair work that was completed a year ago.I have the service receipts in the car glove box. I explained to the service department to reach out to Michael and he will advise on the work I had done in 2025. My drive belt broke and was pulled thru the front crankshaft and the belt shaving went into the oil sump. I brought the car to BMW after having an night mare experience with the mobile mechanic who did more harm than good.I told him that Michael is familiar with the history of my vehicle and all the things ever done to it.He stated he was no longer with BMW and they had a new system and could not see my past service history or repairs.I asked for another technician who is some what familiar with my car, and was denied that technician working on my car.Up until that point, my experience with BMW as always a top notch experience.Now it is just my oil change only.

It was great!

I am extremely disappointed with my experience at BMW. I brought my 2014 BMW 528i in because it was experiencing coolant-related issues. After performing a pressure test, I was told that everything checked out fine and that there were no leaks.The very same day after leaving the dealership, my car displayed a low coolant warning, the engine began overheating, and the expansion tank ended up empty. I had to return the vehicle, where I was later told the expansion tank had failed. After replacing it, I continued experiencing cooling system problems, including coolant disappearing from the reservoir with little to no visible leak.To make matters worse, I was then informed that my timing chain had significant slack, a serious issue that should have been identified during a thorough inspection, especially after the vehicle had already overheated. I also questioned whether the overheating may have caused engine damage, but I never received the level of transparency or reassurance I expected.I understand that mechanical issues can be complex, but what I cannot accept is paying for diagnostics and repairs only to have the same problem return immediately after leaving the dealership. A dealership should provide accurate diagnoses, communicate clearly, and stand behind its work.I expected better from a BMW service department. Instead, I experienced repeated trips back to the shop, inconsistent diagnoses, and a loss of confidence in the quality of the service I received. I hope BMW takes customer concerns like this more seriously and improves its diagnostic process so others don’t have to go through the same experience.

Horrible experience, lack of knowledge for your vehicle services, rude, technicians not knowledgeable on services they advise. Do not take your vehicle to this bmw ! They steal out your vehicle, break things under your hood . then try and cover their tracks ! If I could give them 0 stars I would ! This BMW seized my engine , then proceeded to lie about what happened!

Went in for oil change. Error code was displayed so a diagnostic test was performed. Needed a battery. This took over 5 hours. Otherwise pleased with service.

The staff was helpful but the cause of my dis functioning vehicle remained unknown

Josh & Reed go above and beyond to help!

Va was very kind and helpful

Efficient