BMW Service Department
4.8/5
4.8 /5
146 Verified Reviews
8710 West Broad St, Richmond, VA 23294, US
(804) 207-4692
146 Verified Reviews
5.0/5
5.0 /5
Great Customer Service

5.0/5
5.0 /5
Va was great to work with. Appreciate his professionalism and attention to detail.

4.0/5
4.0 /5
Except for the fact that they had the wrong part in stock and I had to come back the next day, all was good. Service rep was great.

5.0/5
5.0 /5
Va took good care of me. I was able to get my flat repaired and back out on the road.

5.0/5
5.0 /5
I was treated exceptionally well. I definitely will be returning

4.0/5
4.0 /5
Good automated notification for needed service. Able to get service scheduled within 48 hrs. Felt additional recommended service was warranted. Service completed within time requested. Cost of work performed was reasonable, coupons honored. Car wash much improved over last visit. Very difficult to get in touch by phone with the service department, constant loop back to operator. Requested shuttle service was promised but not provided so spent $30 unnecessarily on Lyft rides.

5.0/5
5.0 /5
Excellent

5.0/5
5.0 /5
Everything was done very professionally.

5.0/5
5.0 /5
Va is wonderful to work with!

5.0/5
5.0 /5
Rachael gave awesome customer service! VA and team did quality work on my 5 series repair.