Joshua and Mike were friendly, professional and made a wonderful experience for us.
Cecil
•
Sep 30, 2025
1.0/5
1.0/5
Came in for a recall service and the tech who looked over my car tried to suggest a few repairs that were not needed…I’m very disappointed at the dishonesty. I purchased my vehicle from you guys a few years ago, it’s disheartening to see that a customer would be treated this way…He tried to tell me I needed over $2000.00 in work….luckily I work on my cars my self and I knew about the repairs he suggested…all were false except one…he said my serpentine belt needed to be replaced but there are no cracks or tears on the belt…he said I had a bad bushing that was leaking fluid…first of all bushings don’t typically leak fluid and second of all I looked over it at my automotive shop that I work at and the bushing is perfectly fine…if I want mechanically inclined I would have been ripped off…I hope other customers aren’t be treated this way…it made me feel like I was just a dollar sign to them even if it meant charging me for repairs that weren’t needed they didn’t care as long as they made the money.
Cicero
•
Sep 28, 2025
5.0/5
5.0/5
Mike Stevens was my service advisor. He was very polite and professional. He was able to answer all my questions. He does a great job of not trying to upsale me with services I don’t need. My repairs were complete on time and my car drives like new!
Tuan
•
Sep 25, 2025
5.0/5
5.0/5
I have excellent service everytime I come here.
William
•
Sep 25, 2025
5.0/5
5.0/5
Excellent service
Yvette
•
Sep 22, 2025
5.0/5
5.0/5
This was my first time visiting Crown BMW. The customer service was awesome. I had a warm greeting from Rachel which settled my anxiety. The location was clean and inviting. After the service. My car was cleaned and drived as if I had just purchased it. I am so satisfied with Crown BMW!
Joshua and Mike were friendly, professional and made a wonderful experience for us.
Cecil
•
Sep 30, 2025
1.0/5
1.0/5
Came in for a recall service and the tech who looked over my car tried to suggest a few repairs that were not needed…I’m very disappointed at the dishonesty. I purchased my vehicle from you guys a few years ago, it’s disheartening to see that a customer would be treated this way…He tried to tell me I needed over $2000.00 in work….luckily I work on my cars my self and I knew about the repairs he suggested…all were false except one…he said my serpentine belt needed to be replaced but there are no cracks or tears on the belt…he said I had a bad bushing that was leaking fluid…first of all bushings don’t typically leak fluid and second of all I looked over it at my automotive shop that I work at and the bushing is perfectly fine…if I want mechanically inclined I would have been ripped off…I hope other customers aren’t be treated this way…it made me feel like I was just a dollar sign to them even if it meant charging me for repairs that weren’t needed they didn’t care as long as they made the money.
Cicero
•
Sep 28, 2025
5.0/5
5.0/5
Mike Stevens was my service advisor. He was very polite and professional. He was able to answer all my questions. He does a great job of not trying to upsale me with services I don’t need. My repairs were complete on time and my car drives like new!
Tuan
•
Sep 25, 2025
5.0/5
5.0/5
I have excellent service everytime I come here.
William
•
Sep 25, 2025
5.0/5
5.0/5
Excellent service
Yvette
•
Sep 22, 2025
5.0/5
5.0/5
This was my first time visiting Crown BMW. The customer service was awesome. I had a warm greeting from Rachel which settled my anxiety. The location was clean and inviting. After the service. My car was cleaned and drived as if I had just purchased it. I am so satisfied with Crown BMW!