I love the communication from Josh Fogg. He is the reason I come back!

I was kept informed of the repairs needed and received friendly customer service. I appreciate the video as well.

Va was great as usual.

Mike is the best! Amazing customer service- I always ask for him!

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Good and quick. They take good care of us.

Listened to all our concerns patiently . Addressed all the questions related to the issue . Highly satisfied !

Josh gave impeccable service and I appreciated his communication.

The was the time we received a thorough explanation of our vehicle’sDiagnosis. The mechanic on duty was very polite and didn’t speak over heads about the mechanical details and issues. Also the honesty about what future problems that may or may not appear on my vehicle. My wife and I appreciate the workmanship. Mr V we appreciate you and the service you provided during our previous problems with our vehicle. It was good to know you had our backs and not leaving us stranded…..thanks again. We’ll probably be looking to purchase another vehicle in 2026. Hopefully a 2026 beamer

Va and Patricia are top notch, superior at what they do. As long as they are part of the service team I will keep buying BMW’s and having them serviced at Richmond BMW. The sales management was unfriendly, acted as if they could care less about it’s customers.