BMW Service Department
4.8/5
4.8 /5
146 Verified Reviews
8710 West Broad St, Richmond, VA 23294, US
(804) 207-4692
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146 Verified Reviews
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5.0/5
5.0 /5
Very friendly and quick service.
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5.0/5
5.0 /5
Va was very helpful and responsive both directly and in response to my text messaging. The car technician sent images along with estimate to show nature/depth of the tire tread loss, which I appreciated. waiting area had quiet area conductive to working.
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5.0/5
5.0 /5
They listened and guided us on different things and ran all the tests . Made sure the vehicle was good to go . Great customer service !
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5.0/5
5.0 /5
My experience at Richmond BMW was great. I was welcomed with wonderful customer service. I appreciated being kept informed of where they were in the process of taking care of my vehicle.
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5.0/5
5.0 /5
Everyone I dealt with was organized, informative, and professional. I will be back!
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4.0/5
4.0 /5
Good overall expereince. A couple of minor hiccups that seem related to a busy service desk.
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5.0/5
5.0 /5
Tom is always on top of letting you know what is needed and meeting your request and timeframe.
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5.0/5
5.0 /5
Va made my experience super painless. He was friendly, helpful, and did a great job explaining what needed to be done.
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5.0/5
5.0 /5
Mike your service coordinator is excellent to deal with my BWM. He treats you like a family member, and I would recommend anyone who had a BWM to deal with him and your dealership.
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5.0/5
5.0 /5
Everything went well